Your device is not able to connect with the customer My Account server since the last 74 days. If the device fails to synchronize for 16 more day(s), it will be deactivated. Please {vrclicklink} to synchronize manually.

Since upgrading from V17.5 to 18.0.1.396 I have not been able to sync with Sophos as seen in the capture from the license.log file:

ERROR     Sep 24 19:52:04 [4154307968]: Certificate signing Failed : Device not found...:(
ERROR     Sep 24 19:52:04 [4154307968]: certificate signing request() : parsing failed...

INFO      Sep 24 18:59:05 [4154279296]: licensing_do_applianceupdate : request : { "serialNumber": "XXXXXXXXXXXX", "applianceAttributes": [ { "name": "firmwareVersion", "value": "18.0.1.396" } ] }
ERROR     Sep 24 18:59:05 [4154279296]: curl_easy_perform(58) failed: Problem with the local SSL certificate
ERROR     Sep 24 18:59:05 [4154279296]: licensing_do_applianceupdate() : Problem in contacting Server

I have tried regenerating the certificate and set the NTP to a local sources and updated.

the error still is happening.

I have noticed the firewall also has some Certificate authorities expired not sure if that will matter.

Can anyone help me?