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Upgrade to X18 MR1

Pascal Groos

So i was one of the unlucky ones that installed the 18 mr1 as soon as it got available for everyone not soon after that it was pulled back by Sophos (and i had to go on a trip to one of our datacenters to revive on of our XG-210's)

Since i didn't really read negative things about the newly released 18 MR1 version i decided to update one of our XG-210 today: it downloaded the MR1 release and as soon as i clicked install the Firewall was never reachable again.... so i guess i again have to take a trip to our datacenter again this is the fourth time in a row that i can't update an XG-210 without experiencing major issues (second trip to the datacenter)

Anyone else experiencing this kind of issues with Sophos Firmware updates?



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  • 0

    Hello Pascal,

    Thank you for contacting the Sophos Community!

    Sorry to hear you are experiencing issues with the upgrade.

    Please check if the XG was actually updated and it is up and running, if it is the case, please check the dgd.log to see if for some reason the XG can't reach the modem. This might be the case. 

    Regards,

  • 0 in reply to emmosophos

    So i'm at the location now, the system seems crashed (blank blue screen on front) , after a reboot it succesfully booted and showed MR1 as version.

    I did some digging into the logs and so far they are not really helpfull:

    dgd.log:

    DEBUG Sep 23 17:43:00 [14566]: Ping Result for : xxx.xxx.xxx.xxx
    DEBUG Sep 23 17:43:00 [14566]: Ping : S
    DEBUG Sep 23 17:43:00 [14566]: Current Status [GW(KPN,Port2)] : Live
    DEBUG Sep 23 17:43:00 [14566]: Sleep for 60 Seconds

    DEBUG Sep 24 07:03:14 [9596]: ****************************************
    DEBUG Sep 24 07:03:14 [9596]: Starting DGD: Thu Sep 24 07:03:14 2020
    DEBUG Sep 24 07:03:14 [9596]: ****************************************
    DEBUG Sep 24 07:03:15 [9596]: Main, entities count: 1

    DEBUG Sep 24 07:03:15 [9596]: Initiating Ping : xxx.xxx.xxx.xxx

    DEBUG Sep 24 07:03:15 [9596]: GW (KPN,Port2) : Waiting for reply

    syslog.log:

    Sep 23 17:42:11 (none) auth.info nsgsig-verify: /sdisk/u2d/downloads/HW-18.0.1_MR-1-Build396.SF300-396.sig: signature verified: trusted_ca='/conf/certificate/nsgsig/trust-store/Sophos_NSG_Code_Signing_RootCA.crt' date='2020-06-05T23:03:35UTC' result='/tmp/nsgsig-verify.XXXXCOrkv0/signing.crt: OK'
    Sep 23 17:42:35 (none) user.err kernel: [9257197.120336] packet dropped in ipsec0 device
    Sep 23 17:42:35 (none) user.err kernel: [9257197.120344] packet dropped in ipsec0 device
    Sep 23 17:42:45 (none) user.err kernel: [9257207.232338] packet dropped in ipsec0 device
    Sep 23 17:42:45 (none) user.err kernel: [9257207.232342] packet dropped in ipsec0 device
    Sep 23 17:42:45 (none) user.err kernel: [9257207.232349] packet dropped in ipsec0 device
    Sep 23 17:42:55 (none) user.err kernel: [9257217.248339] packet dropped in ipsec0 device
    Sep 23 17:42:55 (none) user.err kernel: [9257217.248344] packet dropped in ipsec0 device
    Sep 23 17:42:55 (none) user.err kernel: [9257217.248350] packet dropped in ipsec0 device
    Sep 23 17:43:08 (none) daemon.info init: System will reboot
    Sep 23 17:43:08 (none) daemon.info init: The system is going down NOW!
    Sep 23 17:43:08 (none) syslog.info syslogd exiting
    Sep 24 07:02:05 (none) syslog.info syslogd started: BusyBox v1.21.1
    Sep 24 07:02:05 (none) user.notice kernel: klogd started: BusyBox v1.21.1 (2020-06-05 20:04:01 UTC)
    Sep 24 07:02:05 (none) user.notice kernel: [ 0.000000] Linux version 4.14.38 (jenkins@ci-36) (gcc version 7.3.0 (OpenWrt GCC 7.3.0 7340-gf2d738297)) #2 SMP Fri Jun 5 22:28:42 UTC 2020
    Sep 24 07:02:05 (none) user.info kernel: [ 0.000000] Command line: BOOT_IMAGE=/18_0_1_396 quiet console=tty0 console=ttyS0,38400n8
    Sep 24 07:02:05 (none) user.info kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
    Sep 24 07:02:05 (none) user.info kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
    Sep 24 07:02:05 (none) user.info kernel: [ 0.000000] x86/fpu: Enabled xstate features 0x3, context size is 576 bytes, using 'compacted' format.
    Sep 24 07:02:05 (none) user.info kernel: [ 0.000000] e820: BIOS-provided physical RAM map:

    Do u have any further recommendations ? , i would like to know what happend since i have some more XG-210 to update..

Reply
  • 0 in reply to emmosophos

    So i'm at the location now, the system seems crashed (blank blue screen on front) , after a reboot it succesfully booted and showed MR1 as version.

    I did some digging into the logs and so far they are not really helpfull:

    dgd.log:

    DEBUG Sep 23 17:43:00 [14566]: Ping Result for : xxx.xxx.xxx.xxx
    DEBUG Sep 23 17:43:00 [14566]: Ping : S
    DEBUG Sep 23 17:43:00 [14566]: Current Status [GW(KPN,Port2)] : Live
    DEBUG Sep 23 17:43:00 [14566]: Sleep for 60 Seconds

    DEBUG Sep 24 07:03:14 [9596]: ****************************************
    DEBUG Sep 24 07:03:14 [9596]: Starting DGD: Thu Sep 24 07:03:14 2020
    DEBUG Sep 24 07:03:14 [9596]: ****************************************
    DEBUG Sep 24 07:03:15 [9596]: Main, entities count: 1

    DEBUG Sep 24 07:03:15 [9596]: Initiating Ping : xxx.xxx.xxx.xxx

    DEBUG Sep 24 07:03:15 [9596]: GW (KPN,Port2) : Waiting for reply

    syslog.log:

    Sep 23 17:42:11 (none) auth.info nsgsig-verify: /sdisk/u2d/downloads/HW-18.0.1_MR-1-Build396.SF300-396.sig: signature verified: trusted_ca='/conf/certificate/nsgsig/trust-store/Sophos_NSG_Code_Signing_RootCA.crt' date='2020-06-05T23:03:35UTC' result='/tmp/nsgsig-verify.XXXXCOrkv0/signing.crt: OK'
    Sep 23 17:42:35 (none) user.err kernel: [9257197.120336] packet dropped in ipsec0 device
    Sep 23 17:42:35 (none) user.err kernel: [9257197.120344] packet dropped in ipsec0 device
    Sep 23 17:42:45 (none) user.err kernel: [9257207.232338] packet dropped in ipsec0 device
    Sep 23 17:42:45 (none) user.err kernel: [9257207.232342] packet dropped in ipsec0 device
    Sep 23 17:42:45 (none) user.err kernel: [9257207.232349] packet dropped in ipsec0 device
    Sep 23 17:42:55 (none) user.err kernel: [9257217.248339] packet dropped in ipsec0 device
    Sep 23 17:42:55 (none) user.err kernel: [9257217.248344] packet dropped in ipsec0 device
    Sep 23 17:42:55 (none) user.err kernel: [9257217.248350] packet dropped in ipsec0 device
    Sep 23 17:43:08 (none) daemon.info init: System will reboot
    Sep 23 17:43:08 (none) daemon.info init: The system is going down NOW!
    Sep 23 17:43:08 (none) syslog.info syslogd exiting
    Sep 24 07:02:05 (none) syslog.info syslogd started: BusyBox v1.21.1
    Sep 24 07:02:05 (none) user.notice kernel: klogd started: BusyBox v1.21.1 (2020-06-05 20:04:01 UTC)
    Sep 24 07:02:05 (none) user.notice kernel: [ 0.000000] Linux version 4.14.38 (jenkins@ci-36) (gcc version 7.3.0 (OpenWrt GCC 7.3.0 7340-gf2d738297)) #2 SMP Fri Jun 5 22:28:42 UTC 2020
    Sep 24 07:02:05 (none) user.info kernel: [ 0.000000] Command line: BOOT_IMAGE=/18_0_1_396 quiet console=tty0 console=ttyS0,38400n8
    Sep 24 07:02:05 (none) user.info kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
    Sep 24 07:02:05 (none) user.info kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
    Sep 24 07:02:05 (none) user.info kernel: [ 0.000000] x86/fpu: Enabled xstate features 0x3, context size is 576 bytes, using 'compacted' format.
    Sep 24 07:02:05 (none) user.info kernel: [ 0.000000] e820: BIOS-provided physical RAM map:

    Do u have any further recommendations ? , i would like to know what happend since i have some more XG-210 to update..

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