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can't access the user portal remotely for vpn remote access

i want to setup a remote access connection client to site vpn ... i have followed the guide to the book and made all the configuration ready for vpn 

but i can't access the user portal remotely so i can download the sophos vpn client .. 

The sophos firewall is located behind the ISP vdsl modem .. and i guess it needs an extra configuration on that side to complete the process

anyone can please give me some ideas ... i have tried to map the port 8443 to the user portal port 4443 and guiding the connection to wan's interface mac address of sophos .. 

and still didn't work .. any ideas ??? 



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