Thread Info
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 2 replies
  • Subscribers 27 subscribers
  • Views 2208 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Need help: mails are stuck in XG, connection timed out

juergenb52

Hi,

i have mails stuck in Mail Spool on XG 17.5.14

Since Saturday >60 mails are stuck and will not be deliverted to external recipients.

Alle mails show me :  R=default_mx_router T=remote_smtp defer(110): connection timed out

I already have a critical case openend, but they had not responded yet.

What can i do ?

XG works in MTA mode in the past without a problem.

New mails that are delivered from Exchange 2016 to XG are processed and are delivered.

Thanks

 

Jürgen



This thread was automatically locked due to age.
Parents
  • FormerMember
    0 FormerMember

    Hi  

    Thank you for reaching out to the Community! 

    I would advise you to put the smtpd service in debug, collect smtpd_main.log while you are trying to retry the emails manually. 

    Could you please PM me the support case number?

    Thanks,

Reply
  • FormerMember
    0 FormerMember

    Hi  

    Thank you for reaching out to the Community! 

    I would advise you to put the smtpd service in debug, collect smtpd_main.log while you are trying to retry the emails manually. 

    Could you please PM me the support case number?

    Thanks,

Children
  • FormerMember
    +2 FormerMember in reply to FormerMember

    Hi  

    Thank you for providing logs and other information via PM.

    Your issue was caused by new IPsec firewall rules that you have resolved by working with a support engineer. You had to update firewall rule settings(Zones and Routing) and delete the retry lock files to force retry stuck emails. 

    Thanks,