Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 26 subscribers
  • Views 2704 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Active Connect Client VPN Users get disconnected due to idle timeout setting

LHerzog

Hi,

We have configured an idle timeout of 900 sec for IPsec Connect Ccients VPN users.

Regardless of their active work through the tunnel, they get disconnected after approximately 900 seconds.

 

On the users side, the connection is still displayed as established. But on the firewall it looks like this:

 

Idle timeout:

 

When idle disconnect is disabled, user VPN sessions stay alive even after those 15 minutes.

 

In SSL VPN we have an idle timeout of 60 minutes and users never get  logged out if they are working through the tunnel.



This thread was automatically locked due to age.
Parents
  • FormerMember
    0 FormerMember

    Hi  

    Thank you for reaching out to the Community! 

    Did you configure OTP with Sophos Connect Client? 

    We would require strongswan and access_server logs in debug to investigate your issue. 

    Could you please replicate the issue and share access_server.log and strongswan.log in debug via PM? 

    Thanks,

Reply
  • FormerMember
    0 FormerMember

    Hi  

    Thank you for reaching out to the Community! 

    Did you configure OTP with Sophos Connect Client? 

    We would require strongswan and access_server logs in debug to investigate your issue. 

    Could you please replicate the issue and share access_server.log and strongswan.log in debug via PM? 

    Thanks,

Children
No Data