I created a 5 Mbps Limited User traffic policy and applied it to one authenticated user that is signed into CAA. The policy is configured as such. Policy association: Users Rule type: Limit limit up and down seperately: disabled Priority 3: Normal Limit: 625 KB per sec (which is equiv to 5 Mbps) Bandwidth usage type: Individual So, even though this traffic policy is only assigned to one user, when I check this user's bandwidth usage, it is consuming 8 Mbps (3 Mbps more than the limit in this policy). This traffic policy should be limiting this user's bandwidth to 5 Mbps (625 KB per sec), but it is not.

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Per User Traffic Shaping Not Working

I created a 5 Mbps Limited User traffic policy and applied it to one authenticated user that is signed into CAA. The policy is configured as such.

Policy association: Users
Rule type: Limit
limit up and down seperately: disabled
Priority 3: Normal
Limit: 625 KB per sec (which is equiv to 5 Mbps)
Bandwidth usage type: Individual

So, even though this traffic policy is only assigned to one user, when I check this user's bandwidth usage, it is consuming 8 Mbps (3 Mbps more than the limit in this policy). This traffic policy should be limiting this user's bandwidth to 5 Mbps (625 KB per sec), but it is not.

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0 Patrick Breitenbeck over 5 years ago

Are there any logs for me to examine that would show that a bandwidth limit has been reached (in this case, for a user) and that a throttle has been applied?
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0 Patrick Breitenbeck over 5 years ago in reply to Patrick Breitenbeck

Am I the only XG Home Firewall admin that is having this issue? The community hasn't been helpful. Should I open a support case?
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0 Patrick Breitenbeck over 5 years ago in reply to Patrick Breitenbeck

I was able to get user traffic shaping to work after reading the following in another forum posting from Karlos.

"User based TS policy works if you are using the Match Known Users checkbox on your firewall rule and specifying users or groups."

My problem is that I did not have Match Known Users checkbox enabled in my firewall rule.
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0 Patrick Breitenbeck over 5 years ago in reply to Patrick Breitenbeck

I was able to get user traffic shaping to work after reading the following in another forum posting from Karlos.

"User based TS policy works if you are using the Match Known Users checkbox on your firewall rule and specifying users or groups."

My problem is that I did not have Match Known Users checkbox enabled in my firewall rule.
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