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Client Authentication Agent disconnects and disappears

Jonathan Nali

Hi Everyone,

I have this challenge on my network. I installed the client authentication agent, log in the user successfully but after some time, they are logged out and the agents disappears. It is not on the taskbar nor under task manager. I have to reinstall it and it WILL say this application is already installed.

It's getting frustrating because I have already made 3 trips around the office for the same.

Please help.



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Parents
  • +1

    Hi Jonathan,

    Is CAA has been installed with end user rights who has logged in over system? if yes are those users having limited access or restriction for installation via group policy over domain? If Yes then below is the  suspected reason:

    Suspected issue is that after installing CAA by user, It gets installed under users directory and at the same time CAA install CA certificate under "Trusted Root CA" directory and restricted user may have issue here for the installation of CA certificate under "Trusted Root CA" due to domain policy restriction and on next reboot of the system they cannot locate CAA.

    CAA install with Certificate for Sophos XG using GPO on AD server:

    www.youtube.com/watch

    If GPO is not an option then  network admin may install the authentication agent locally for a user as per below, this should work:

    1. Log into webadmin -> Authentication -> Client Downloads

      2. Download locally both files: 'Download MSI' and 'Download CA for MSI'

      3. Change the certificate extension from .pem to .cer and double click it

      4. Install Certificate -> Current User -> 'Place all certificates in the following store' then click Browse

      5. Select 'Trusted Root Certification Authorities' -> OK -> Next -> Finish -> Yes. You should see a success message.

      6. Install the msi with elevated privileges 

      7. Run (or don't) the CAA

    Reboot the system and login with end user and confirm the status. I.E. After reboot CAA will not disappeared.

Reply
  • +1

    Hi Jonathan,

    Is CAA has been installed with end user rights who has logged in over system? if yes are those users having limited access or restriction for installation via group policy over domain? If Yes then below is the  suspected reason:

    Suspected issue is that after installing CAA by user, It gets installed under users directory and at the same time CAA install CA certificate under "Trusted Root CA" directory and restricted user may have issue here for the installation of CA certificate under "Trusted Root CA" due to domain policy restriction and on next reboot of the system they cannot locate CAA.

    CAA install with Certificate for Sophos XG using GPO on AD server:

    www.youtube.com/watch

    If GPO is not an option then  network admin may install the authentication agent locally for a user as per below, this should work:

    1. Log into webadmin -> Authentication -> Client Downloads

      2. Download locally both files: 'Download MSI' and 'Download CA for MSI'

      3. Change the certificate extension from .pem to .cer and double click it

      4. Install Certificate -> Current User -> 'Place all certificates in the following store' then click Browse

      5. Select 'Trusted Root Certification Authorities' -> OK -> Next -> Finish -> Yes. You should see a success message.

      6. Install the msi with elevated privileges 

      7. Run (or don't) the CAA

    Reboot the system and login with end user and confirm the status. I.E. After reboot CAA will not disappeared.

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