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Local User: login in userportal on in LAN

Ganimede Dignan

Hi,

 

we have created some local users, instead AD users that we use normaly. It's strange but, this local user, can login in userportal only from LAN. AD user can login also on WAN.

It is used for VPN client downlaod. Have you got any idea?

 

Thank you.



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  • FormerMember
    0 FormerMember in reply to Ganimede Dignan

    Hi  

    I would advise you to put the access_server process in debug, replicate the issue and provide logs in debug. 

    Follow this KB Article to SSH into the XG firewall: Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

    Select Option 5 (Device Management) > Option 3 (Advance Shell)

    Run this command to put the access_server service in debug:

    • service access_server:debug -d -s nosync

    Once you capture the access_server logs in debug, run the same command to put access_server service in normal running mode. 

    Run this command to check service status :

    •  service -S | grep access_server

    SFVUNL_VM01_SFOS 17.5.11 MR-11# service -S | grep access_server
    access_server RUNNING,DEBUG

    Please PM me the logs and user name. 

    Thanks,