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User Portal Auth Not Working

Peter Geremia

Hello,

 

I finally migrated over from v17 to v18.

 

I use the VPN functionality so it is critical the users can log into the User Portal to download the required assets for remote access.

 

Since migrating to v18 I cannot get ANY authorized users to log into the User Portal.  I check the log and it says credentials are invalid.  But they are not!!

 

I spun up a clean VM of v18, created a user and no problem logging into the User Portal.

I then restore my previous v18 config and once again the User Portal is locked out.

 

Another issue I am having is I cannot delete a user.  This uses was an AD user and when I try to delete I get a message stating that the user has a firewall rule, web rules etc associated with it.   I searched EVERYWHERE and cannot find the reference.

 

Any help would be HIGHLY appreciated.  I have already spent way too much time on this.

 

Thank You,

 

Peter Geremia

 

Ps.  I am dreading my only alternative which is to hand build from scratch....



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  • 0 in reply to Vishal_R

    V 18 implemented a new Service source for user portal.

    If you have multiple authentication server, check authentication - services, if the User portal authentication, the correct source for authentication is selected. 

    __________________________________________________________________________________________________________________

  • 0 in reply to Vishal_R

    At this point I removed the AD server.  I changed all auth (under Authentication/Services) to local auth.

    I created a NEW user.

    I cannot log into the User Portal.

    Again as I mentioned before doing the same on a FRESH copy of V18 and I can create the user and log into the User Portal.

    Any help would be HIGHLY appreciated as I am dreading the rebuild from scratch.

    I have a TON of items in Hosts and services that would all have to be reentered manually.   And I have a lot of firewall rules as well.

    Thank You,

    -Pete

  • 0 in reply to LuCar Toni

    I really dumbed down this use case by removing AD from my v18 instance and changing all auth to local.

    1. I still cannot log into the User Portal even with a newly created user account.

    2. I still cannot delete the old account because it says it is in some firewall rule etc.  I checked everything and cannot find reference.

    I think the two issues may be related.

    I have a feeling this is a migration issue.  I migrated from 17.5 to 18.0.1.  Maybe something went wrong.

    How can I debug this?

    Thank You,

    Pete

  • 0 in reply to Peter Geremia

    In cases like this if I have to completely reconfigure my firewall from scratch, is it possible to export things like firewall and NAT rules as well as hosts and services?

    If I could do that then a rebuild would not be as painful.

    I do believe this issue has something to do with the migration from 17.5 to 18.

    Thank You,

    Peter Geremia

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