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PRTG failing to monitor services after sophos upgrade to v18

Andrew Fletcher1

Not sure with this one, pre-upgrade from v17-mr12 to SFOS 18.0.1 MR-1-Build396, all Firewall monitoring worked in PRTG. After the upgrade, PRTG cannot access info from services,memory etc. it can still ping and `see' the nic cards. Our remaining two Firewalls that are still on v17 mr12 remain monitored correctly.

So to me, something has been upset/broken in SNMP between V18 and PTRG. So for now, have turned off in PTRG monitoring on the v18 Firewall- services,memory etc.

Looks like when I upgrade the other two Firewalls to v18, I will have the same issue.

Any advice on this problem?

 

Thanks

Andrew



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    Hello,

     

    There is a new MIB to monitor v18 XG with SNMP. 

    I tested it on PRTG, and it works for some sensors, the memory percent is bugged (always 0% or 100%), and the CPU percent sensor is still missing.

     

    If you can make it work on your side please tell me when it's done :) 

     

    Regards

Reply
  • 0

    Hello,

     

    There is a new MIB to monitor v18 XG with SNMP. 

    I tested it on PRTG, and it works for some sensors, the memory percent is bugged (always 0% or 100%), and the CPU percent sensor is still missing.

     

    If you can make it work on your side please tell me when it's done :) 

     

    Regards

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