Hi,
we have synced User ID Auth as described here enabled on our XG and have firewall rules that only allow network flow if the user is authenticated.
XG ver is 17.5.12 MR-12
However if a Win10 Enterprise 1803 notebook was used at home and is waked up from hibernate in the office, the user is usually not authenticated against Sophos Endpoint and the notebook is denied network traffic by those rules with an authenticated user required.
Sophos Endpoint Security Agent is at 2.7.8
In the firewall logs I can see that there is no user authenticated for the blocks of the source IP of the notebook.
Sometimes it may work after some minutes after waking up from hibernate but sometimes the notebook has to be restarted and then hangs because windows cannot log off successfully from Active Directory because of blocked traffic.
This is untransparent to the user and very uncomfortable.
Is there something that we can improve except disabling hibernate?
Endpoint Details:
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