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My XG105 firewall shows unable to start signature database

Sophos User2455
  1. Select option 1. Device Console.
  2. In the console, execute the following command:
    show failure-reason

unable to start signature database

 

Please help me thanks



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  • 0 in reply to Sophos User2455

    Reset with following steps, if access is still not available after following below steps then contact support.

    Version 17.5

    In SFOS version 17.5, there is a new way to factory reset the device via the CLI.

    1. Connect to the device using a serial console connection. Please see Sophos XG Firewall: How to setup a Serial connection with a console cable.
    2. Once connected to the console, hard reboot the device. A password prompt will appear in the CLI.
    3. In the password prompt, enter "RESET" (RESET should be entered in capital letters).
    4. Select option 3 and enter "y".



    5. The device will reboot to factory default settings.
      • Default IP address: 172.16.16.16 (Webadmin: https://172.16.16.16:4444)
      • Subnet Mask: 255.255.255.0
      • Default Username: admin and Password: admin.
    6. Once the device is accessible, a backup can be restored. Please see Sophos XG Firewall: How to backup and restore a configuration.

    Hardik R 
    If a post solves your question use the 'Verify Answer' link.

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