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After installing, sophos xg dont see hard drive after reboot

Sophos User2290

Hi

After installing latest sophos xg (.ISO), pressing "y" to reboot at the end of installtion process - sophos, after this reboot dont see hard drive any more (or rather BIOS is not able to boot sophos from this drive). My SSD is Crucial BX120GB, 4GB RAM on board and 2 CPUs.

Here i found screen in which it ask for "y" and reboot to present stage of this process.

https://community.sophos.com/products/xg-firewall/f/initial-setup/111941/computer-can-not-find-hard-disk-after-installing-sophos-xg-home

 

How can i solve this problem?




[locked by: emmosophos at 9:33 PM (GMT -8) on 27 Jan 2021]
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  • 0 in reply to emmosophos

    I'm running into this same issue.

    I have a Qotom Q355G4 with 4GB RAM and 64GB mSSD.  I was able to get the installer to boot by using Rufus to burn the USB drive in DD mode.

    The installation appears to go fine, but when it's complete I remove the USB drive and it doesn't boot.

    If i re-insert the installer and hit 'c' to get a grub command line, i can see a /boot partition that is populated with a few files, and what appears to be a root partition that is empty.  

    I've tried forcing UEFI for the boot but the drive doesn't even show up (presumably b/c of no UEFI partition).

    This is with SW-18.0.1_MR-1-Build396-396.iso just downloaded today.


    Thanks

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