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Unable to manage XG firewall via Central

Hello Everyone,

I am looking for a resolution for an issue I am having for the past couple of days.

Whenever I am trying to access the client's XG FWs via central account. The page either is blank or the following error message

The page isn’t redirecting properly

An error occurred during a connection to fw-sso.1902.fw.prod.hydra.sophos.com.

This problem can sometimes be caused by disabling or refusing to accept cookies.

Am I missing any configuration that is required? Followed up with support and I was advised to check cert (Which is default appliance cert) and FW time (Synced as per the local zone).

Will appreciate any advise

Thanks

Sarbrinder

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0 Yashraj S over 5 years ago

Hi Sarbrinder Gill

This question is better suited for the XG Product Group. Please subscribe to that group so that I can move this thread there.
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0 LuCar Toni over 5 years ago in reply to Yashraj S

How do you access this page? Coming from Central:
Central Admin or Central Partner Dashboard?
Is this a Superadmin or a special Role?
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0 Sarbrinder Gill over 5 years ago in reply to LuCar Toni

I am accessing via partner dashboard using super admin. However, I read in other forum as workaround to access using admin credentials. Unfortunately one FW is accessible while other have the same issue of redirecting page issue.
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0 rfcat_vk over 5 years ago in reply to Sarbrinder Gill

Hi,

try deleting the firewall in the XG settings and recreate the connection.

ian
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0 Aymeric Suchet over 5 years ago in reply to rfcat_vk

Hi,

I deleted the firewall and deregistered my account.

Register and connect again.

Now I can see the web page login but the page reload every second and never log until the connection breaks again.

Probably the system captcha make trouble.

Aymeric
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0 Sarbrinder Gill over 5 years ago in reply to rfcat_vk
I tried deleting the FW. So that I have done it right

Remove FW from Central, this deregistered the firewall

Registered again

First time I was able to access the firewall without the issue. However, when I switched to another FW in the same account, the page kept reloading showing login page for the firewall.

However, I tried three times before I was able to access both firewalls in the account. Haven't tested this morning yet, this was my last night's findings

Edit (10:00 AM AEST): IS Sophos central the recommended platform for managing FWs?

I can access the FW but now I am trying to switch between firewalls, the page keeps directing me to the Firewall I first accessed even the S/N is different in the address bar.

Edit (12:30 PM AEST): Now I am getting login page in a loop. Page refreshing itself retried few times no luck

Thanks
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0 Sarbrinder Gill over 5 years ago in reply to rfcat_vk
I tried deleting the FW. So that I have done it right

Remove FW from Central, this deregistered the firewall

Registered again

First time I was able to access the firewall without the issue. However, when I switched to another FW in the same account, the page kept reloading showing login page for the firewall.

However, I tried three times before I was able to access both firewalls in the account. Haven't tested this morning yet, this was my last night's findings

Edit (10:00 AM AEST): IS Sophos central the recommended platform for managing FWs?

I can access the FW but now I am trying to switch between firewalls, the page keeps directing me to the Firewall I first accessed even the S/N is different in the address bar.

Edit (12:30 PM AEST): Now I am getting login page in a loop. Page refreshing itself retried few times no luck

Thanks
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