I have Live Users registered both through Heartbeat and STAS. Those PCs with Heartbeat (Sophos Endpoint Intercept-X) are excluded from STAS so the two mechanisms don't clash. I am finding that although the users appear in Live Users when they log on, they then disappear (about 10-30 minutes) even though the user is still logged on to the PC.
This applies to both Heartbeat and STAS but rather than confuse the two issues I thought it best to concentrate on one at a time, hence this post dealing with the Heartbeat issue. I have read through lots of posts on the forum but can't find anything that will help me investigate this problem further. I can't find any explanation how Heartbeat and Live Users works so I am at a bit of a loss how to progress this.
On the XG, Heartbeats shows 7 connected. I believe this is the correct number but it would be useful if there was a way to display the PC names that this number corresponds to, rather than just a number! As the XG seems to correctly identify the clients, there doesn't appear to be a connectivity issue between the client and the XG.
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