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I am using XG v18 and getting intemittent connection drops - how to find the root cause.

Samy Wee

I have a simple home setup using V18. (WAN to LAN with IPS and web-filtering) Seems to work fine, except few times a day I loose connection to internet for 20-30 seconds (about 10 consecutive ping drops if I leave a ping running). I know my internet on WAN is not dropping as I have a device on wan which do not drop pings or loose connection. 

Need some help in trouble shooting. I suspect may be IPS or blocking kicking into block all of my outgoing traffic for few seconds. What logs to look for. need some help please. Do we have a troubleshooting guide for this type of drops. Do we have a troubleshooting guide?

Thank you,

- Sam



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    It's quite a coincidence that you post this now as I have been planning to post exactly the same issue.

    This has been an issue for us since the pre-release version of v18, in home edition, Hyper-V VM and our XG 230. At first I let it go as early teething issues with new software and hoped a fix would come as the product matured a little but the issue is still there.

    I too would like suggestions at where is the best place to start looking at this problem.

    it would also be interesting to hear if anybody else is having the same problem.

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  • 0

    It's quite a coincidence that you post this now as I have been planning to post exactly the same issue.

    This has been an issue for us since the pre-release version of v18, in home edition, Hyper-V VM and our XG 230. At first I let it go as early teething issues with new software and hoped a fix would come as the product matured a little but the issue is still there.

    I too would like suggestions at where is the best place to start looking at this problem.

    it would also be interesting to hear if anybody else is having the same problem.

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