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Terminal server RDP session hang behind sophos XG home edition

We are using Pfsense in one of our customer Head office and cloud and we had made RDP access through Pfsense to our cloud servers it was working fine.Moreover Our RDP
works on 1948 port as in Pfsense 1948 port is redirected to 3389.

Few days back we had replaced Pfsense of Head office with sophos home edition [SFVH (SFOS 17.5.12 MR-12.HF052220.1)] that is running on physical machine. For testing
purpose and we had made 7 to 8 Firewall rules according to our customer need. For some days it works well but after some days we are facing the issue that,

when a user take RDP session it hangs on start screen and when we take packet capture the logs said the connection status is UNREPLIED as highlighted in screen
shot.we had made seprate RDP rule that is on top of all rules with no restriction on itand also no security like IPS, ATP etc on it. So we disable all rules that we
made and enable default rule than RDP starts working perfectly fine.

we have only 20 users at Head office.And at both ends we have static IP.

Cloud IP Pool: 163.x.x.180
Head Office: 110.x.x.230
HO Local IP: 192.x.x.0/24

Is there any restriction of number of rules, concurrent sessions,SLL VPN sessions and else from sophos.

HO Client --> Sophose XG Firewall (Home Edition) HO --> Cloud PFsene (Vm) --> Windows Terminal (VM).

Error Image:

 

Regards,

Steve Jhon.



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