IP reputation stopped

Hi,

have you tried restarting your XG?

Ian

thanks, it helped me...

Many of my customers are presenting this situation. Is there a known problem with this service that has caused the service to stop working on all the devices at once?

Hi,

I would raise a support case if you have many devices with this issue. Though it does sound like a configuration issue.

Ian

I too have seen quite a few client devices with the same issue today 

Reboot does sort it - but not sure why it came up in the first place.

Will lodge a case with support.

Hi,

all of my customers has the same issue! Is clear that is not related of a single machine but all of the XGs!

is there any chance to solve this problem without reboot all XGs??

That's quite serious and would be helpful if sophos take care of it!!

Thank you

Hello,

same thing here...

i was thinking that MR12 was stable, but it seems not !

[Updated - 6/4/2020]

Hi All,

The services (ctasd and ctipd specifically, which are used for email filtering only) were not disabled due to a security incident or risk.

On some firewalls, the anti-spam service was started & running even when email filtering was not in use - which consumed unnecessary resources.

This behavior was recently corrected and the service is now disabled when it’s not needed. The next MR release will fix the erroneous UI alert on the Control center dashboard. In the meantime, a device reboot will also clear this incorrect UI alert.

Regards,

Do you mean this service were disabled by Sophos without inform anybody because it could be another security breach? 

Can you please point us to the KB that shows this?

Also - why does the Services icon show orange on the front panel?  I've trained my team to know that his is a concern and to raise a ticket internally when they see it.  Now we can't use that as an indicator of trouble if you have indeed decided to make this change.

What about MR13 (if there is one) why not make the changes in that?