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Abdul Razaq Mowahhed

dear members

it is some time that my XG firewall shows the " Services " button in yellow color with an exclamation mark. will you please help me fixing the prob(screenshot is attached).



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  • 0

    Hello,

    same thing here...

    i was thinking that MR12 was stable, but it seems not !

  • +2 in reply to guillaume bottollier

    [Updated - 6/4/2020]

    Hi All,

    The services (ctasd and ctipd specifically, which are used for email filtering only) were not disabled due to a security incident or risk.

    On some firewalls, the anti-spam service was started & running even when email filtering was not in use - which consumed unnecessary resources.

    This behavior was recently corrected and the service is now disabled when it’s not needed. The next MR release will fix the erroneous UI alert on the Control center dashboard. In the meantime, a device reboot will also clear this incorrect UI alert.

     

    Regards,

  • 0 in reply to FloSupport

    Do you mean this service were disabled by Sophos without inform anybody because it could be another security breach? 

  • 0 in reply to FloSupport

    Can you please point us to the KB that shows this?

    Also - why does the Services icon show orange on the front panel?  I've trained my team to know that his is a concern and to raise a ticket internally when they see it.  Now we can't use that as an indicator of trouble if you have indeed decided to make this change.

    What about MR13 (if there is one) why not make the changes in that?

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  • 0 in reply to FloSupport

    Can you please point us to the KB that shows this?

    Also - why does the Services icon show orange on the front panel?  I've trained my team to know that his is a concern and to raise a ticket internally when they see it.  Now we can't use that as an indicator of trouble if you have indeed decided to make this change.

    What about MR13 (if there is one) why not make the changes in that?

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