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After upgrading from 17.5.11 MR-11 to 17.5.12 MR-12 no captchas visible.

Hi there,

after upgrading from 17.5.11 MR-11 to 17.5.12 MR-12 no captchas visible.
Not even with the WAN User Portal. Does that have to be so, or is there a separate switch in the MR12?
Respectively, bug with:

  • service tomcat:restart -ds nosync
  • service apache:restart -ds nosync


thx
for any help here.



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Parents
  • Hi  

    I would request you to share the output of the command from Sophos XG SSH CLI Console

    • console> system diagnostics show version-info
  • We have exactly the same problem. Below is the result of the show version-info command.

    Serial Number:                  C182xxxxxxxxxxxx
    Device-Id:                      3551b9a3834553282d630f526cd49678d4ae            
    Appliance Model:                CR100iNG                                        
    Firmware Version:               SFOS 17.5.12 MR-12.HF043020                     
    Firmware Build:                 664                                             
    Firmware Loader version:        0x00000005                                      
    HW version:                     CA01                                            
    Config DB version:              17.319                                          
    Signature DB version:           17.319                                          
    Report DB version:                17.319                                        
    Webcat Signature version:       0.0.3.115                                       
    Web Proxy version:              compiled                                        
    SMTP Proxy version:             1.0                                             
    POP/IMAP Proxy version:         1.0.0.3.4                                       
    Logging Daemon version:         0.0.0.17                                        
    AP Firmware:                    10.0.001                                        
    ATP:                            1.0.0299                                        
    Authentication Clients:         1.0.0019                                        
    IPS and Application signatures: 9.17.11                                         
    Sophos Connect Clients:         1.4.001                                         
    RED Firmware:                   2.0.010                                         
    Sophos AV:                      1.0.15635                                       
    SSLVPN Clients:                 1.0.007                                         
    WAF:                            1.0.0006                                        
    Hot Fix version:                1 

  • ... and 5 minutes later the problem resolved itself. Magic.

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