This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Bitdefender Updates showing up at Malware?

2020-05-18 15:41:48Malwaremessageid="08001" log_type="Anti-Virus" log_component="HTTP" log_subtype="Virus" status="" fw_rule_id="4" user="" web_policy_id="12" policy_name="" virus="Unscannable" url="upgr-mmxx-cl-ts-p.2d8cd.cdn.bitdefender.net/.../a4d78d1de2386e7bf9ecf5b9a689fc0e-74ad66ed65a8e717f409403391c9fd74-smartdbv2.dat.gzip" domain="upgr-mmxx-cl-ts-p.2d8cd.cdn.bitdefender.net" src_ip="6.9.69.69" src_country="R1" dst_ip="72.21.81.253" dst_country="USA" protocol="TCP" src_port="56030" dst_port="80" bytes_sent="341" bytes_received="46905" user_agent="downloader 3.0.17.129;Bitdefender2020 (WSLib 1.4 [3, 0, 0, 308])" status_code="500"

What is this all about?

This thread was automatically locked due to age.

0 Vishal_R over 5 years ago

Hi Yendor

Is AV scan engine selected to Single scan engine OR Dual one?

If it is set to Single (with Sophos) can you switch it to another one and confirm the status?

I checked with virtual total and the status is clean with almost provider but with Sophos AV it is showing unrated as of now. That is why would like to confirm the status of URL by switching to another AV engine as guided above.
Cancel
Vote Up 0 Vote Down

Cancel
0 Yendor over 5 years ago in reply to Vishal_R

So that option is greyed out!

What else can I do?
Cancel
Vote Up 0 Vote Down

Cancel
0 AndersK over 5 years ago in reply to Yendor

Hi Yendor,

Exclude Bitdefender updates from malware scanning. Create an exception under Web - Exceptions - Add exception. This is common approach for software updates since malware scanning can create issues.

^([A-Za-z0-9.-]*\.)?bitdefender\.net\.?/
^([A-Za-z0-9.-]*\.)?bitdefender\.com\.?/
Cancel
Vote Up 0 Vote Down

Cancel