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XG Firewall Home registration assistance... trying to upgrade to newer hardware

Rick Dunn

SF01V (SFOS 17.0.6 MR-6) << booted and loaded unable to register

Tried newest firmware ISO ...

SW-17.5.12_MR-12-664 downloaded iso but boots with no bootable device on this new hardware.

New Hardware: Intel i7 8550U 8GB DDR4 RAM dual Intel NICs Sata 160GB hard disk... VT-x is set in BIOS
BIOS is American Megatrend

I am trying to upgrade my hardware and continue running XG Firewall Home
that I have running on very old Pentium4 ver: SFVH (SFOS 17.5.11 MR-11.HF051220.1)


I have tried registering the new hardware running SFVH (SFOS 17.5.11 MR-11.HF051220.1)
with a new serial number and it fails:

Failed to connect to the registration service
To register, you require an Internet connection, and must be able to connect to the following address:
https://www.sophos.com/

Registration has failed. Error Code:

Operation failed due to an unknown error. Please contact Support.

This could be a problem with the local connection or between your firewall and the server. Your options are:

Shows connected to the Internet as well...

I had the new FW behind my current with a rule to not scan no IPS no Web Filter no App controls.

License log


INFO May 13 08:44:31 [0]: --requestType = 1
INFO May 13 08:44:31 [0]: --serial = C01001RTVM*****
INFO May 13 08:44:31 [0]: --deviceid = 3527a95f-13ef-4f39-984f-f6e30eed****
INFO May 13 08:44:31 [0]: --model = SF01V
INFO May 13 08:44:31 [0]: --vendor = SO01
INFO May 13 08:44:31 [0]: --upgradedFrom = 0
INFO May 13 08:44:31 [0]: --fwversion = 17.0.6.181
INFO May 13 08:44:31 [0]: --cert = /_conf/certificate/licensing/mfgr_vendor_SO.pem
INFO May 13 08:44:31 [0]: --token = Token-Id:SO-D5C052A8
INFO May 13 08:44:31 [0]: --key = /_conf/certificate/licensing/mfgr_vendor_SO.key
INFO May 13 08:44:31 [0]: URL : eu-prod-utm.soa.sophos.com/.../applianceactivation
INFO May 13 08:44:31 [0]: request : { "serialNumber": "C01001RTVM*****", "deviceId": "3527a95f-13ef-4f39-984f-f6e30eed****", "model": "SF01V", "deviceFirmwareVersion": "17.0.6.181", "vendorCode": "SO01" }
INFO May 13 08:44:43 [0]: response : {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR", "message":"IIS error: HTTP 403.0 - Forbidden", "statusCode": 403}
ERROR May 13 08:44:43 [0]: Activation Failed : IIS error: HTTP 403.0 - Forbidden
ERROR May 13 08:44:43 [0]: licensing_do_activation() : parsing failed...



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  • 0

    Hi  

    As per your issue description the new hardware SFVH (SFOS 17.5.11 MR-11.HF051220.1) having an issue with registration fails.

    But the license.log which you have pasted here seems to be from SF01V (SFOS 17.0.6 MR-6).

    INFO May 13 08:44:31 [0]: --upgradedFrom = 0
    INFO May 13 08:44:31 [0]: --fwversion = 17.0.6.181

    Is this logs belongs to old hardware or the new one running with (SFOS 17.5.11 MR-11.HF051220.1)? 

    If possible then provide direct Internet to device SFVH (SFOS 17.5.11 MR-11.HF051220.1) rather then keeping it behind another one and check the registration status and share the logs in this scenario if the issue persist.

  • 0 in reply to Vishal_R

    I did try this direct connected to the cable modem before I got the Serial Number registered under my account last night, see below. I can try again this evening...

    The new hardware only boots from the old firmware, the new firmware says no bootable device... hoping to get this registed on this firmware and upgrade over the web process.



    INFO May 12 22:27:33 [0]: --requestType = 1 
    INFO May 12 22:27:33 [0]: --serial = C01001RTVM*****
    INFO May 12 22:27:33 [0]: --deviceid = 8b8bc4b6-3a25-48a8-8311-39374790****
    INFO May 12 22:27:33 [0]: --model = SF01V
    INFO May 12 22:27:33 [0]: --vendor = SO01
    INFO May 12 22:27:33 [0]: --upgradedFrom = 0
    INFO May 12 22:27:33 [0]: --fwversion = 17.0.6.181
    INFO May 12 22:27:33 [0]: --cert = /_conf/certificate/licensing/mfgr_vendor_SO.pem
    INFO May 12 22:27:33 [0]: --token = Token-Id:SO-D5C0****
    INFO May 12 22:27:33 [0]: --key = /_conf/certificate/licensing/mfgr_vendor_SO.key
    INFO May 12 22:27:33 [0]: URL : eu-prod-utm.soa.sophos.com/.../applianceactivation
    INFO May 12 22:27:33 [0]: request : { "serialNumber": "C01001RTVM22331", "deviceId": "8b8bc4b6-3a25-48a8-8311-39374790****", "model": "SF01V", "deviceFirmwareVersion": "17.0.6.181", "vendorCode": "SO01" }
    INFO May 12 22:27:34 [0]: response : {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR", "message":"IIS error: HTTP 403.0 - Forbidden", "statusCode": 403}
    ERROR May 12 22:27:34 [0]: Activation Failed : IIS error: HTTP 403.0 - Forbidden
    ERROR May 12 22:27:34 [0]: licensing_do_activation() : parsing failed...
    INFO May 12 22:27:51 [0]: --requestType = 1
    INFO May 12 22:27:51 [0]: --deviceid = b8be52ec-ee00-4509-9eee-558d2c3f****
    INFO May 12 22:27:51 [0]: --model = SF01V
    INFO May 12 22:27:51 [0]: --vendor = SO01
    INFO May 12 22:27:51 [0]: --upgradedFrom = 1
    INFO May 12 22:27:51 [0]: --fwversion = 17.0.6.181
    INFO May 12 22:27:51 [0]: --cert = /_conf/certificate/licensing/mfgr_vendor_SO.pem
    INFO May 12 22:27:51 [0]: --token = Token-Id:SO-D5C0****
    INFO May 12 22:27:51 [0]: --key = /_conf/certificate/licensing/mfgr_vendor_SO.key
    INFO May 12 22:27:51 [0]: URL : eu-prod-utm.soa.sophos.com/.../applianceactivation
    INFO May 12 22:27:51 [0]: request : { "deviceId": "b8be52ec-ee00-4509-9eee-558d2c3f****", "model": "SF01V", "deviceFirmwareVersion": "17.0.6.181", "vendorCode": "SO01", "upgradedFrom": "SOPHOS" }
    INFO May 12 22:27:52 [0]: response : {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR", "message":"IIS error: HTTP 403.0 - Forbidden", "statusCode": 403}
    ERROR May 12 22:27:52 [0]: Activation Failed : IIS error: HTTP 403.0 - Forbidden
    ERROR May 12 22:27:52 [0]: licensing_do_activation() : parsing failed...

  • 0 in reply to Rick Dunn

    Has there been a change on the licensing back end to disable firmware version :  17.0.6.181 the ability to register??

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