Website Being blocked to a specific user

Question

Hi guys

I'm getting some issue with this sophos blocked issue despite the user have never face this problem before.
And seems that the stop reported username does not seems to match the login domain user.

Anyone face this issue before ?
Thanks

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Keyur · Accepted Answer

Hi ywillie I would request you to check the Log Viewer >> Web Logs and filter the logs by IP or Username and try to find the denied logs for the website and allow the website URL in the web filter policy applied on the firewall rule of the user profile. The XG has 2 ways to apply for Web protection, you can apply it on the firewall rule or on the user profile if you have enabled authentication, user profile web policy will take place, if not than firewall web protection policy will be applied to traffic passing from the firewall rule.

Shweta · Answer

Hi ywillie 
 The website is being blocked by the policy set by your company administrator. Please check this article for more information, you can create website exclusion as indicated in this video . Let us know if you have any further concerns.

Shweta · Answer

Hi ywillie 
 Would you please check under your central dashboard, for the events of this particular user/machine and also verify the web control policy which is being applied to that user.

jak · Answer

It's certainly not the Sophos Central Endpoint Web control blocking it given the screenshot. At face value, it looks like a web control policy in the XG to block the category. 
 Jak

Jasmin · Answer

Hi ywillie 
 Would you please join the Sophos XG firewall group on the Sophos community, so I can move your post to XG firewall and member of that group can help you to investigate the issue?

Jasmin · Answer

Hi ywillie 
 Thank you for your appreciation. 
 I have moved your post to the XG firewall group. Members will help to resolve your issue.