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I upgraded to SFOS 18.0.0 GA-Build379.HF050620.1 version. but 2 ports of my quad ethernet card did not work

hi;

I am a home version user. I upgraded to SFOS 18.0.0 GA-Build379.HF050620.1 version. but 2 ports of my quad ethernet card (realtek chip) did not work. how can i solve it.



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Parents
  • Hi  

    What was the previous firmware version from where you upgraded to v18?

    Could you please share the screenshot of the Interface from GUI?

    Please also share the output of ifconfig from the advanced shell.

    Is it installed in VM?

  • previous version SFOS 17.5.10 MR-10. Intel based physical pc is also installed. port 2 and port 3 quad ethernet card. cable is connected. port 6 pci 1gb ethernet card seems to be active but not active.

                                                                                    
    Sophos Firewall                                                                 
    ===============                                                                 
    (C) Copyright 2000-2020 Sophos Limited and others. All rights reserved.         
    Sophos is a registered trademark of Sophos Limited and Sophos Group.            
    All other product and company names mentioned are trademarks or registered      
    trademarks of their respective owners.                                          
                                                                                    
    For End User License Agreement - www.sophos.com/.../sophos-end-us
    er-license-agreement.aspx                                                       
                                                                                    
    NOTE: If not explicitly approved by Sophos support, any modifications           
          done through this option will void your support.                          
                                                                                    
                                                                                    
    SFVH_SO01_SFOS 18.0.0 GA-Build379.HF051220.1# ifconfig                          
    HE_Tokyo  Link encap:IPv6-in-IPv4                                               
              inet6 addr: fe80::d49a:4a48/64 Scope:Link                             
              UP POINTOPOINT RUNNING NOARP  MTU:1480  Metric:1                      
              RX packets:2655 errors:0 dropped:0 overruns:0 frame:0                 
              TX packets:2625 errors:273 dropped:0 overruns:0 carrier:273           
              collisions:0 txqueuelen:1000                                          
              RX bytes:316821 (309.3 KiB)  TX bytes:620369 (605.8 KiB)              
                                                                                    
    Port1     Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0C                         
              inet addr:1.2.3.110  Bcast:1.2.3.255  Mask:255.255.255.0              
              inet6 addr: fe80::2e0:4cff:fe68:9c0c/64 Scope:Link                    
              inet6 addr: 2001:470:24:1243::1/64 Scope:Global                       
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:43694 errors:0 dropped:0 overruns:0 frame:0                
              TX packets:35022 errors:0 dropped:0 overruns:0 carrier:0              
              collisions:0 txqueuelen:1000                                          
              RX bytes:4363308 (4.1 MiB)  TX bytes:16136948 (15.3 MiB)              
              Interrupt:24 Base address:0xb000                                      
                                                                                    
    Port1.12  Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0C                         
              inet addr:192.168.12.1  Bcast:192.168.12.255  Mask:255.255.255.0      
              inet6 addr: fe80::2e0:4cff:fe68:9c0c/64 Scope:Link                    
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:9 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:1006 (1006.0 B)                          
                                                                                    
    Port1.13  Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0C                         
              inet addr:192.168.13.1  Bcast:192.168.13.255  Mask:255.255.255.0      
              inet6 addr: fe80::2e0:4cff:fe68:9c0c/64 Scope:Link                    
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:9 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:1006 (1006.0 B)                          
                                                                                    
    Port2     Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0D                         
              inet addr:192.168.9.1  Bcast:192.168.9.255  Mask:255.255.255.0        
              inet6 addr: fe80::2e0:4cff:fe68:9c0d/64 Scope:Link                    
              UP BROADCAST MULTICAST  MTU:1500  Metric:1                            
              RX packets:13 errors:0 dropped:0 overruns:0 frame:0                   
              TX packets:21 errors:0 dropped:0 overruns:0 carrier:0                 
              collisions:0 txqueuelen:1000                                          
              RX bytes:780 (780.0 B)  TX bytes:2318 (2.2 KiB)                       
              Interrupt:25 Base address:0xf000                                      
                                                                                    
    Port2.10  Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0D                         
              inet addr:192.168.10.1  Bcast:192.168.10.255  Mask:255.255.255.0      
              inet6 addr: fe80::2e0:4cff:fe68:9c0d/64 Scope:Link                    
              UP BROADCAST MULTICAST  MTU:1500  Metric:1                            
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:7 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:746 (746.0 B)                            
                                                                                    
    Port2.11  Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0D                         
              inet addr:192.168.11.1  Bcast:192.168.11.255  Mask:255.255.255.0      
              inet6 addr: fe80::2e0:4cff:fe68:9c0d/64 Scope:Link                    
              UP BROADCAST MULTICAST  MTU:1500  Metric:1                            
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:7 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:746 (746.0 B)                            
                                                                                    
    Port3     Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0E                         
              inet addr:192.168.8.1  Bcast:192.168.8.255  Mask:255.255.255.0        
              UP BROADCAST MULTICAST  MTU:1500  Metric:1                            
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:0 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)                                
              Interrupt:26 Base address:0x1000                                      
                                                                                    
    Port4     Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0F                         
              inet addr:192.168.7.2  Bcast:192.168.7.255  Mask:255.255.255.0        
              inet6 addr: fe80::2e0:4cff:fe68:9c0f/64 Scope:Link                    
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:516487 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:635004 errors:0 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:1000                                          
              RX bytes:605554185 (577.5 MiB)  TX bytes:43141417 (41.1 MiB)          
              Interrupt:27 Base address:0x3000                                      
                                                                                    
    Port5     Link encap:Ethernet  HWaddr 90:E6:BA:E8:E9:42                         
              inet6 addr: fe80::92e6:baff:fee8:e942/64 Scope:Link                   
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:393905 errors:0 dropped:12 overruns:0 frame:0              
              TX packets:632772 errors:1 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:1000                                          
              RX bytes:78364687 (74.7 MiB)  TX bytes:669716127 (638.6 MiB)          
                                                                                    
    Port5.35  Link encap:Ethernet  HWaddr 90:E6:BA:E8:E9:42                         
              inet6 addr: fe80::92e6:baff:fee8:e942/64 Scope:Link                   
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:388598 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:632757 errors:0 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:1000                                          
              RX bytes:70381243 (67.1 MiB)  TX bytes:669713253 (638.6 MiB)          
                                                                                    
    Port5_ppp Link encap:Point-to-Point Protocol                                    
              inet addr:xxx.xxx.xx.xx  P-t-P:172.17.1.178  Mask:255.255.255.255     
              UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1492  Metric:1            
              RX packets:387748 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:631900 errors:0 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:3                                             
              RX bytes:67242588 (64.1 MiB)  TX bytes:655784297 (625.4 MiB)          
                                                                                    
    ifb0      Link encap:Ethernet  HWaddr 92:DE:67:DF:7E:B9                         
              inet6 addr: fe80::90de:67ff:fedf:7eb9/64 Scope:Link                   
              UP BROADCAST RUNNING NOARP  MTU:1500  Metric:1                        
              RX packets:322954 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:322954 errors:0 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:32                                            
              RX bytes:44322549 (42.2 MiB)  TX bytes:44322549 (42.2 MiB)            
                                                                                    
    ipsec0    Link encap:Ethernet  HWaddr 7E:CA:FB:65:BB:E9                         
              inet addr:169.254.234.5  Bcast:0.0.0.0  Mask:255.255.255.255          
              inet6 addr: fe80::7cca:fbff:fe65:bbe9/64 Scope:Link                   
              UP BROADCAST RUNNING NOARP MULTICAST  MTU:16260  Metric:1             
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:0 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)                                
                                                                                    
    lo        Link encap:Local Loopback                                             
              inet addr:127.0.0.1  Mask:255.0.0.0                                   
              inet6 addr: ::1/128 Scope:Host                                        
              UP LOOPBACK RUNNING  MTU:65536  Metric:1                              
              RX packets:724711 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:724711 errors:0 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:1000                                          
              RX bytes:220174526 (209.9 MiB)  TX bytes:220174526 (209.9 MiB)        
                                                                                    
    tun0      Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00
    -00                                                                             
              inet addr:10.81.234.0  P-t-P:10.81.234.0  Mask:255.255.255.0          
              inet6 addr: 2001:db8::1:0/64 Scope:Global                             
              inet6 addr: fe80::9dca:f6c8:d87c:67d6/64 Scope:Link                   
              UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1500  Metric:1            
              RX packets:298349 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:543768 errors:0 dropped:192 overruns:0 carrier:0           
              collisions:0 txqueuelen:100                                           
              RX bytes:27235490 (25.9 MiB)  TX bytes:580624408 (553.7 MiB)          
                                                                                    
    SFVH_SO01_SFOS 18.0.0 GA-Build379.HF051220.1# 
      


Reply
  • previous version SFOS 17.5.10 MR-10. Intel based physical pc is also installed. port 2 and port 3 quad ethernet card. cable is connected. port 6 pci 1gb ethernet card seems to be active but not active.

                                                                                    
    Sophos Firewall                                                                 
    ===============                                                                 
    (C) Copyright 2000-2020 Sophos Limited and others. All rights reserved.         
    Sophos is a registered trademark of Sophos Limited and Sophos Group.            
    All other product and company names mentioned are trademarks or registered      
    trademarks of their respective owners.                                          
                                                                                    
    For End User License Agreement - www.sophos.com/.../sophos-end-us
    er-license-agreement.aspx                                                       
                                                                                    
    NOTE: If not explicitly approved by Sophos support, any modifications           
          done through this option will void your support.                          
                                                                                    
                                                                                    
    SFVH_SO01_SFOS 18.0.0 GA-Build379.HF051220.1# ifconfig                          
    HE_Tokyo  Link encap:IPv6-in-IPv4                                               
              inet6 addr: fe80::d49a:4a48/64 Scope:Link                             
              UP POINTOPOINT RUNNING NOARP  MTU:1480  Metric:1                      
              RX packets:2655 errors:0 dropped:0 overruns:0 frame:0                 
              TX packets:2625 errors:273 dropped:0 overruns:0 carrier:273           
              collisions:0 txqueuelen:1000                                          
              RX bytes:316821 (309.3 KiB)  TX bytes:620369 (605.8 KiB)              
                                                                                    
    Port1     Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0C                         
              inet addr:1.2.3.110  Bcast:1.2.3.255  Mask:255.255.255.0              
              inet6 addr: fe80::2e0:4cff:fe68:9c0c/64 Scope:Link                    
              inet6 addr: 2001:470:24:1243::1/64 Scope:Global                       
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:43694 errors:0 dropped:0 overruns:0 frame:0                
              TX packets:35022 errors:0 dropped:0 overruns:0 carrier:0              
              collisions:0 txqueuelen:1000                                          
              RX bytes:4363308 (4.1 MiB)  TX bytes:16136948 (15.3 MiB)              
              Interrupt:24 Base address:0xb000                                      
                                                                                    
    Port1.12  Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0C                         
              inet addr:192.168.12.1  Bcast:192.168.12.255  Mask:255.255.255.0      
              inet6 addr: fe80::2e0:4cff:fe68:9c0c/64 Scope:Link                    
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:9 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:1006 (1006.0 B)                          
                                                                                    
    Port1.13  Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0C                         
              inet addr:192.168.13.1  Bcast:192.168.13.255  Mask:255.255.255.0      
              inet6 addr: fe80::2e0:4cff:fe68:9c0c/64 Scope:Link                    
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:9 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:1006 (1006.0 B)                          
                                                                                    
    Port2     Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0D                         
              inet addr:192.168.9.1  Bcast:192.168.9.255  Mask:255.255.255.0        
              inet6 addr: fe80::2e0:4cff:fe68:9c0d/64 Scope:Link                    
              UP BROADCAST MULTICAST  MTU:1500  Metric:1                            
              RX packets:13 errors:0 dropped:0 overruns:0 frame:0                   
              TX packets:21 errors:0 dropped:0 overruns:0 carrier:0                 
              collisions:0 txqueuelen:1000                                          
              RX bytes:780 (780.0 B)  TX bytes:2318 (2.2 KiB)                       
              Interrupt:25 Base address:0xf000                                      
                                                                                    
    Port2.10  Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0D                         
              inet addr:192.168.10.1  Bcast:192.168.10.255  Mask:255.255.255.0      
              inet6 addr: fe80::2e0:4cff:fe68:9c0d/64 Scope:Link                    
              UP BROADCAST MULTICAST  MTU:1500  Metric:1                            
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:7 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:746 (746.0 B)                            
                                                                                    
    Port2.11  Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0D                         
              inet addr:192.168.11.1  Bcast:192.168.11.255  Mask:255.255.255.0      
              inet6 addr: fe80::2e0:4cff:fe68:9c0d/64 Scope:Link                    
              UP BROADCAST MULTICAST  MTU:1500  Metric:1                            
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:7 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:746 (746.0 B)                            
                                                                                    
    Port3     Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0E                         
              inet addr:192.168.8.1  Bcast:192.168.8.255  Mask:255.255.255.0        
              UP BROADCAST MULTICAST  MTU:1500  Metric:1                            
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:0 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)                                
              Interrupt:26 Base address:0x1000                                      
                                                                                    
    Port4     Link encap:Ethernet  HWaddr 00:E0:4C:68:9C:0F                         
              inet addr:192.168.7.2  Bcast:192.168.7.255  Mask:255.255.255.0        
              inet6 addr: fe80::2e0:4cff:fe68:9c0f/64 Scope:Link                    
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:516487 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:635004 errors:0 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:1000                                          
              RX bytes:605554185 (577.5 MiB)  TX bytes:43141417 (41.1 MiB)          
              Interrupt:27 Base address:0x3000                                      
                                                                                    
    Port5     Link encap:Ethernet  HWaddr 90:E6:BA:E8:E9:42                         
              inet6 addr: fe80::92e6:baff:fee8:e942/64 Scope:Link                   
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:393905 errors:0 dropped:12 overruns:0 frame:0              
              TX packets:632772 errors:1 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:1000                                          
              RX bytes:78364687 (74.7 MiB)  TX bytes:669716127 (638.6 MiB)          
                                                                                    
    Port5.35  Link encap:Ethernet  HWaddr 90:E6:BA:E8:E9:42                         
              inet6 addr: fe80::92e6:baff:fee8:e942/64 Scope:Link                   
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1                    
              RX packets:388598 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:632757 errors:0 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:1000                                          
              RX bytes:70381243 (67.1 MiB)  TX bytes:669713253 (638.6 MiB)          
                                                                                    
    Port5_ppp Link encap:Point-to-Point Protocol                                    
              inet addr:xxx.xxx.xx.xx  P-t-P:172.17.1.178  Mask:255.255.255.255     
              UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1492  Metric:1            
              RX packets:387748 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:631900 errors:0 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:3                                             
              RX bytes:67242588 (64.1 MiB)  TX bytes:655784297 (625.4 MiB)          
                                                                                    
    ifb0      Link encap:Ethernet  HWaddr 92:DE:67:DF:7E:B9                         
              inet6 addr: fe80::90de:67ff:fedf:7eb9/64 Scope:Link                   
              UP BROADCAST RUNNING NOARP  MTU:1500  Metric:1                        
              RX packets:322954 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:322954 errors:0 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:32                                            
              RX bytes:44322549 (42.2 MiB)  TX bytes:44322549 (42.2 MiB)            
                                                                                    
    ipsec0    Link encap:Ethernet  HWaddr 7E:CA:FB:65:BB:E9                         
              inet addr:169.254.234.5  Bcast:0.0.0.0  Mask:255.255.255.255          
              inet6 addr: fe80::7cca:fbff:fe65:bbe9/64 Scope:Link                   
              UP BROADCAST RUNNING NOARP MULTICAST  MTU:16260  Metric:1             
              RX packets:0 errors:0 dropped:0 overruns:0 frame:0                    
              TX packets:0 errors:0 dropped:0 overruns:0 carrier:0                  
              collisions:0 txqueuelen:1000                                          
              RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)                                
                                                                                    
    lo        Link encap:Local Loopback                                             
              inet addr:127.0.0.1  Mask:255.0.0.0                                   
              inet6 addr: ::1/128 Scope:Host                                        
              UP LOOPBACK RUNNING  MTU:65536  Metric:1                              
              RX packets:724711 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:724711 errors:0 dropped:0 overruns:0 carrier:0             
              collisions:0 txqueuelen:1000                                          
              RX bytes:220174526 (209.9 MiB)  TX bytes:220174526 (209.9 MiB)        
                                                                                    
    tun0      Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00
    -00                                                                             
              inet addr:10.81.234.0  P-t-P:10.81.234.0  Mask:255.255.255.0          
              inet6 addr: 2001:db8::1:0/64 Scope:Global                             
              inet6 addr: fe80::9dca:f6c8:d87c:67d6/64 Scope:Link                   
              UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1500  Metric:1            
              RX packets:298349 errors:0 dropped:0 overruns:0 frame:0               
              TX packets:543768 errors:0 dropped:192 overruns:0 carrier:0           
              collisions:0 txqueuelen:100                                           
              RX bytes:27235490 (25.9 MiB)  TX bytes:580624408 (553.7 MiB)          
                                                                                    
    SFVH_SO01_SFOS 18.0.0 GA-Build379.HF051220.1# 
      


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