It seems adding new users to a Sophos Connect policy drops all active users. That seems to be problematic to the 300 connected users for some reason. Is this a known issue?
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Global changes under xg >> vpn >> Sophos Connect Client will result in all clients disconnecting when it reactivates for the changes. User changes should be made under xg >> authentication >> users >> (username) >> Sophos Connect Client >> enable/disable. This updates the user roster without impact to existing sessions.