Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 26 subscribers
  • Views 2576 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG Virtual WebAdmin Internal Server Error running HF050620.1

Triden

Hello,

 

The webadmin interface was working properly a few days ago, now all I get is 500: Internal Server Error when I try to open the Webadmin on port 4444.  The firewall is a VM with a Home license.  I checked and it is running the hotfix that was mentioned in another thread.  I tried rebooting the VM and the behavior stays the same.  The firewall appears to function, I am just unable to use the webadmin interface.

 

console> system diagnostics show version-info

Serial Number:                  C010XXXXXXXXX
Device-Id:                      2849737d-xxxxxxxxxx-3581dd155c5d
Appliance Model:                SFVH
Firmware Version:               SFOS 17.5.11 MR-11.HF050620.1
Firmware Build:                 661
Firmware Loader version:        0x00000005
HW version:                     XV01
Config DB version:              17.319
Signature DB version:           17.319
Report DB version:                17.319
Webcat Signature version:       0.0.3.115
Web Proxy version:              compiled
SMTP Proxy version:             1.0
POP/IMAP Proxy version:         1.0.0.3.4
Logging Daemon version:         0.0.0.17
AP Firmware:                    11.0.012
ATP:                            1.0.0296
Avira AV:                       1.0.407502
Authentication Clients:         1.0.0019
IPS and Application signatures: 9.17.07
Sophos Connect Clients:         1.4.001
RED Firmware:                   3.0.000
Sophos AV:                      1.0.15575
SSLVPN Clients:                 1.0.007
WAF:                            1.0.0006
Hot Fix version:                11

 

Thanks.



This thread was automatically locked due to age.
Parents
  • FormerMember
    0 FormerMember

    Hi  

    Could you please try to restart the tomcat service by running the following command from Advanced Shell? 

    SFVUNL_VM01_SFOS 17.5.11 MR-11# service tomcat:restart -d -s nosync
    200 OK
    SFVUNL_VM01_SFOS 17.5.11 MR-11#

    If restarting the service does not resolve this issue, try to reboot the firewall. Let us know how it turns out for you. 

    Thanks,

  • 0 in reply to FormerMember

    Since you mentioned tomcat, I deleted the tomcat log and restarted the service again.  Here is the logfile it generated, errors are about Captcha and missing image libraries.

     

    java.lang.UnsatisfiedLinkError: /lib/jvm/java-8-openjdk/jre/lib/i386/libfontmanager.so: libfreetype.so.6: cannot open shared object file: No such file or directory

     

    Log file here. 8640.tomcat-log.txt

     

Reply
  • 0 in reply to FormerMember

    Since you mentioned tomcat, I deleted the tomcat log and restarted the service again.  Here is the logfile it generated, errors are about Captcha and missing image libraries.

     

    java.lang.UnsatisfiedLinkError: /lib/jvm/java-8-openjdk/jre/lib/i386/libfontmanager.so: libfreetype.so.6: cannot open shared object file: No such file or directory

     

    Log file here. 8640.tomcat-log.txt

     

Children
No Data