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active directory authentication

Rajiv SIngh

Hi

some of our AD user not authenticating in ssl vpn and some get authenticated. log viewer shows incorrect password but with the same password i am able to login my workstation pc.

Newly created user working fine.

Kindly help.



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  • FormerMember
    0 FormerMember

    Hi  

    Thank you for reaching out to the Community!

    I would advise you to put the access_server process in debug, replicate the issue and provide logs in debug. 

    Follow this KB Article to SSH into the XG firewall: Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

    Select Option 5 (Device Management) > Option 3 (Advance Shell)

    Run this command to put the access_server service in debug:

    • service access_server:debug -d -s nosync

    Once you capture the access_server logs in debug, run the same command to put access_server service in normal running mode. 

    Run this command to check service status :

    •  service -S | grep access_server

    SFVUNL_VM01_SFOS 17.5.11 MR-11# service -S | grep access_server
    access_server RUNNING,DEBUG

    Please PM me the logs and user name. 

    Thanks,

Reply
  • FormerMember
    0 FormerMember

    Hi  

    Thank you for reaching out to the Community!

    I would advise you to put the access_server process in debug, replicate the issue and provide logs in debug. 

    Follow this KB Article to SSH into the XG firewall: Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

    Select Option 5 (Device Management) > Option 3 (Advance Shell)

    Run this command to put the access_server service in debug:

    • service access_server:debug -d -s nosync

    Once you capture the access_server logs in debug, run the same command to put access_server service in normal running mode. 

    Run this command to check service status :

    •  service -S | grep access_server

    SFVUNL_VM01_SFOS 17.5.11 MR-11# service -S | grep access_server
    access_server RUNNING,DEBUG

    Please PM me the logs and user name. 

    Thanks,

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