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Quarantine Digest mail without malware

FelixSteinbeis

Hi together,

Short question.

The Quarantine Digest mails lists only spam mails but not malware mails.

But mails containing malware moved correctly to quarantine.

So currently the users don't know, if they received mails including malware

How can I enable, that ALL mails in quarantine are listed in the Quarantine Digest mails?

Thanks a lot.

Many greetings
Felix



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  • FormerMember
    0 FormerMember

    Hi  

    Thank you for reaching out to the Community! 

    Could you please verify the Malware protection action under configured SMTP policy? Is it drop or quarantine? 

    Also please share a screenshot of that email that is in quarantine? Is it quarantined with reason malware? 

    Thanks,

  • 0 in reply to FormerMember

    Hi ,

    Thank you for your answer.

    Attached you will find the screenshots.

    Malware protection under the configured SMTP policy is quarantine.

    You can see, that the quarantine report only list one spam mail. 

    The malware mail in the corresponding time is missing. I have received no quarantine report for the following quarantined mails.

    Any ideas/suggestions? XG Version is v18 GA 354.

    Thanks a lot.

    Many greetings
    Felix

  • 0 in reply to FelixSteinbeis

    Additional info:

    In "Email -> Mail log" the filtered malware mail shown as "Quarantined". Also the spam mails.

    But in "Log viewer" only the spam mails logged as "QUARANTINE" and "Mail detected as SPAM".

    No log entries for the malware infected mails other then "QUEUED" and "Email has been accepted by Device and queued for scanning." No further entries under "Email" like the spam mails.

    Under "Log viewer -> Malware" the "quarantine_reason" is "infected".

Reply
  • 0 in reply to FelixSteinbeis

    Additional info:

    In "Email -> Mail log" the filtered malware mail shown as "Quarantined". Also the spam mails.

    But in "Log viewer" only the spam mails logged as "QUARANTINE" and "Mail detected as SPAM".

    No log entries for the malware infected mails other then "QUEUED" and "Email has been accepted by Device and queued for scanning." No further entries under "Email" like the spam mails.

    Under "Log viewer -> Malware" the "quarantine_reason" is "infected".

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