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firewall management not working after light touch deployment

After many attempts I got the light touch deployment to work. But now I can't manage the firewall. It's approved and connected but it times out when I try to manage the router.

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0 Keyur over 5 years ago

Hi Christopher Scheler

If this admin password isn't set, admins may have trouble accessing the firewall if it loses its connection or is disconnected from Sophos Central Admin in the future.

What is the status showing in Sophos XG >> Central Page?

Please refer to the article - https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/FirewallZeroTouch.html
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0 Christopher Scheler over 5 years ago in reply to Keyur

I thought I responded to this already but I don't see it. I couldn't get to the part where I was prompted to add an admin password to the firewall. It's approved and connected and that's it.
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0 Keyur over 5 years ago in reply to Christopher Scheler

Hi Christopher Scheler

I would request you to contact technical support and open a service request to investigate the issue further. Please PM me the case number to keep track of the reported issue.
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0 Keyur over 5 years ago in reply to Christopher Scheler

Hi Christopher Scheler

I would request you to contact technical support and open a service request to investigate the issue further. Please PM me the case number to keep track of the reported issue.
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0 Christopher Scheler over 5 years ago in reply to Keyur

Thanks. That's why I'm here because support has been hard to work with. I already have at least two tickets open for other issues and haven't heard back yet so I thought I would reach out again on the forums. thanks again.
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0 Keyur over 5 years ago in reply to Christopher Scheler

Hi Christopher Scheler

Sorry for the delay in the response, I would request you to PM us all the service request you have opened with support, I will check and inform them further.
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