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Some clients not connecting

GregBuff

Hi All

I have just deployed a wireless network that seemed to work for me when testing, however it has come about that some clients seem to connect and get net access, others dont. There arent any rules to say some should and some shouldnt. 
So far it seems as though the correct pass is used, computers report connected but no access. 

Where can I find logs about attempted connections etc for wireless?

 

Cheers



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  • 0

    Hi  

    The clients who are not able to access the Internet, are able to get DHCP IP? You can use packet capture utility to capture traffic - https://community.sophos.com/kb/en-us/123189

  • 0 in reply to Keyur

    Hi Keyur

    Unfortunately the user I was on the phone with did not have admin credentials for their client so troubleshooting was difficult to say the least.

    We did manage to determine no DHCP IP was assigned but they couldnt set an IP to see if it was only that.
    They did disconnect/reconnect several times and we rebooted the laptop 3 or 4 also.
    Strangely different parts of windows was saying not connected to any network... so I wonder if we did actually associate successfully or not.

    They ended up turning on the old AP (tp-link) and it worked straight away.

    I will try and test myself later this week. Any info, particularly wireless logs you can find would be great.

  • 0 in reply to GregBuff

    Hi,

    as a matter f interest what is the APyour having connection is with?

    The issue sounds very much like a VLAN issue on the phone or the PC/laptop.

    Ian

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