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Sophos XG 125w - 5G Wifi not working

Hey Guys,


I have an issue whereby the 5G wifi will not work on my Sophos XG 125w.

Firmware: SFOS 17.5.11 MR-11
AP Firmware: 11.0.012
The wifi was configured via the wizard.

All devices find the 2.4Ghz band, but never the 5G band. I've tried connecting with multiple devices that support 5G but they all revert to 2.4Ghz. I've also tried manually setting the wifi adapter in device manager on one of the Windows 10 laptops to 5G only, but then the wifi network isn't even detected. I've tried setting the Sophos to 5G only but I get this error (same error if I try to create a new 5G only SSID).

 

Any ideas what I can do next for troubleshooting?



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Parents
  • Hello,

    Could you try to create your WIFI network in the "Wireless Networks" tab, selecting "2.4 Ghz and 5Ghz" frequency band, then go to the "access point" tab, and selecting the "LocalWifi0" access point (which is the internal XG wifi card), add your wireless network created in the precedent step, then select the 5Ghz band in the bottom of this tab.

     

    And it should work.

     

    Regards

Reply
  • Hello,

    Could you try to create your WIFI network in the "Wireless Networks" tab, selecting "2.4 Ghz and 5Ghz" frequency band, then go to the "access point" tab, and selecting the "LocalWifi0" access point (which is the internal XG wifi card), add your wireless network created in the precedent step, then select the 5Ghz band in the bottom of this tab.

     

    And it should work.

     

    Regards

Children