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Sophos Connect very slow download/Upload speeds

Is anyone else having issues with download/Upload speed with Sophos Connect using a Full Tunnel configuration? I only hit around 15mb/down and up. I've spoken to Sophos and was told there will be a performance fix in July, but I find it hard to believe that everyone who's using this software is getting that slow of a speed and not complaining.

Please help me fix this issue.

It happens with both Windows and Mac and I tried with a shared key and a certificate.

Thanks!!

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0 Keyur over 5 years ago

Hi BrianTesoroni

Could you please PM us the service request number you have opened with the technical support? We will check the service request further to get details of the reported issue.
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0 onward over 5 years ago

may also be helpful to know latency in both directions between vpn client and xg wan interface ip + throughput test results for a lan/dmz client behind the xg through the same wan interface.
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0 BrianTesoroni over 5 years ago in reply to onward

So my home internet is 1gb download and the office internet is 200mb. When I connect using pptp or L2TP I get around 100mb down/up, SSL VPN I get 35mb down/up, AND Sophos connect I get 15mb down/up. When I'm on the LAN I could get little over 100mb wireless.
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0 rmk_2018 over 5 years ago in reply to BrianTesoroni

Hello Brian,

SC 2. EAP1 client available today can do both IPsec and SSL VPN. So please upgrade SC 1.4 if you have not done it already. You have to uninstall the SSL VPN client before you can upgrade to SC 2.0. Then try it SC with SSL VPN. Please let us know the results.

Ramesh
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