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Unexplained spontaneous reboots.

rfcat_vk over 5 years ago

Hi,

this is the second spontaneous reboot since MR-1 was patched, nothing in the logs.

Home user so cannot log a support call.

Ian

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0 Keyur over 5 years ago

Hi rfcat_vk

As you are aware we have already pulled back the MR-1 and Product Management and Development Teams are working hard to resolve the issues reported. I will forward your feedback to them, it would great if you could share dmesg from the advanced shell.

Regards,

Keyur
Community Support Engineer | Sophos Support
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0 rfcat_vk over 5 years ago in reply to Keyur

Hi Keyur.

yes, I am aware of MR-1 being pulled back, I am one of the test I would assume sites for the patch which has been applied by Sophos to my XG.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 rfcat_vk over 5 years ago in reply to Keyur

Hi Keyur.

yes, I am aware of MR-1 being pulled back, I am one of the test I would assume sites for the patch which has been applied by Sophos to my XG.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 rfcat_vk over 5 years ago in reply to rfcat_vk

Hi,

another spontaneous reboot.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 rfcat_vk over 5 years ago in reply to rfcat_vk

Another one, anymore and I will have to rollback.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 LuCar Toni over 5 years ago in reply to rfcat_vk

Do you have those reboots since Prepatch installed? Did you already reach out to the DEV Guys via PM?

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0 rfcat_vk over 5 years ago in reply to LuCar Toni

Hi,

yes to all of the above. Just had another failure so going to role back.

Ian

XG115W - v19.5.1 mr-1 - Home

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