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SSL VPN & Sophos Connect Client Errors

Hi,

We have an XG210 in HA and when a user downloads the SSL VPN config the contains "Could not generate config file. Please contact your Administrator." and I get the following error when I download the client for Sophos Connect VPN, a text file downloads with "Requested file could not be provided. Make sure Pattern Updates are working correctly."

I have the latest firmware SFOS 18.0.1 MR-1 and all "Patterns" are up to date.

We only had this issue after the last firmware update and I thought it maybe fixed in the next release which it has not.

Thanks

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0 Keyur over 5 years ago

Hi JohnSmithers

To investigate the issue further, could you please share below details in personal message of the community - https://community.sophos.com/kb/en-us/125542

1. The serial number of the device

2. Generate the access ID and share to investigate the issue further - https://community.sophos.com/kb/en-us/122784

You can contact the technical support and open a service request - secure2.sophos.com/en-us/support/open-a-support-case.aspx
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