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High CPU usage on v18 on XG115

Breakingcustom

I upgraded an XG 115 to v18 and ever since then the CPU has been normally sitting at 75% and will occasionally get up to 85-95%.  The odd thing is there is only one person in the office.

Anyone else seeing similar issues?



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  • 0

    I have not experienced this before. You might want to check with the information on https://community.sophos.com/products/xg-firewall/f/recommended-reads/117389/sophos-xg-cli-troubleshooting-tools

    SSH into the XG and select option 5. Device Management and 3. Advanced Shell.

    then just enter command top

    example of the output:

    top - 00:07:20 up 1 day, 11:45,  2 users,  load average: 0.30, 0.30, 0.27
    Tasks: 463 total,   2 running, 400 sleeping,   0 stopped,   2 zombie
    Cpu(s):  4.8%us,  2.5%sy,  0.0%ni, 92.2%id,  0.2%wa,  0.0%hi,  0.3%si,  0.0%st
    Mem:   8072224k total,  7661152k used,   411072k free,   190908k buffers
    Swap:  2268412k total,        0k used,  2268412k free,  4390484k cached

      PID  PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
    29097  20   0 2748m 507m  20m S  2.0  6.4   5:27.18 snort
    29098  20   0 2750m 509m  20m R  1.7  6.5   4:55.24 snort
     3902  20   0 25640 9688 7036 S  1.0  0.1  17:15.66 ctipd.bin
     2399  20   0  125m  45m  11m S  0.7  0.6  42:05.88 garner

     

    you should be able to see what process is causing the high cpu.

     

    cheers

     

     
  • 0 in reply to Dimitri Zuodar

    Dimitri Zuodar said:

    I have not experienced this before. You might want to check with the information on https://community.sophos.com/products/xg-firewall/f/recommended-reads/117389/sophos-xg-cli-troubleshooting-tools

    SSH into the XG and select option 5. Device Management and 3. Advanced Shell.

    then just enter command top

    example of the output:

    top - 00:07:20 up 1 day, 11:45,  2 users,  load average: 0.30, 0.30, 0.27
    Tasks: 463 total,   2 running, 400 sleeping,   0 stopped,   2 zombie
    Cpu(s):  4.8%us,  2.5%sy,  0.0%ni, 92.2%id,  0.2%wa,  0.0%hi,  0.3%si,  0.0%st
    Mem:   8072224k total,  7661152k used,   411072k free,   190908k buffers
    Swap:  2268412k total,        0k used,  2268412k free,  4390484k cached

      PID  PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
    29097  20   0 2748m 507m  20m S  2.0  6.4   5:27.18 snort
    29098  20   0 2750m 509m  20m R  1.7  6.5   4:55.24 snort
     3902  20   0 25640 9688 7036 S  1.0  0.1  17:15.66 ctipd.bin
     2399  20   0  125m  45m  11m S  0.7  0.6  42:05.88 garner

     

    you should be able to see what process is causing the high cpu.

     

    cheers

     

     
     

     

    I would do this, but I can't SSH.  I'm logged in with an admin account but can't seem to find the admin password.  Can't reset it because I don't know what it is.  Lovely.

Reply
  • 0 in reply to Dimitri Zuodar

    Dimitri Zuodar said:

    I have not experienced this before. You might want to check with the information on https://community.sophos.com/products/xg-firewall/f/recommended-reads/117389/sophos-xg-cli-troubleshooting-tools

    SSH into the XG and select option 5. Device Management and 3. Advanced Shell.

    then just enter command top

    example of the output:

    top - 00:07:20 up 1 day, 11:45,  2 users,  load average: 0.30, 0.30, 0.27
    Tasks: 463 total,   2 running, 400 sleeping,   0 stopped,   2 zombie
    Cpu(s):  4.8%us,  2.5%sy,  0.0%ni, 92.2%id,  0.2%wa,  0.0%hi,  0.3%si,  0.0%st
    Mem:   8072224k total,  7661152k used,   411072k free,   190908k buffers
    Swap:  2268412k total,        0k used,  2268412k free,  4390484k cached

      PID  PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
    29097  20   0 2748m 507m  20m S  2.0  6.4   5:27.18 snort
    29098  20   0 2750m 509m  20m R  1.7  6.5   4:55.24 snort
     3902  20   0 25640 9688 7036 S  1.0  0.1  17:15.66 ctipd.bin
     2399  20   0  125m  45m  11m S  0.7  0.6  42:05.88 garner

     

    you should be able to see what process is causing the high cpu.

     

    cheers

     

     
     

     

    I would do this, but I can't SSH.  I'm logged in with an admin account but can't seem to find the admin password.  Can't reset it because I don't know what it is.  Lovely.

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