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antivirus service stopped

ali elnagar

hello,

Today after losing power and sophos xg firewall restart , suddenly AV service Stopped and due to that all Web site stopped loading

i tried many times to start the service and it always stop same time

 

how can i solve this issue

thank you



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  • 0

    the best way to solve this problem without contact support 

    1- upgrade to last 18 version (from 17.5 mr10)

    2-

    1. From the advanced shell:
      • /scripts/av_version_change.sh savi
      • /scripts/av_version_change.sh avira
    2. Then initiate a pattern update from the GUI

    if you want to back again 

    3- downgrade to 17.5 m10 again 

     

    4- you can upgrade to 17.5 march 11 

     

    5 - you also can restore backup to be sure everything is ok 

     

     

Reply
  • 0

    the best way to solve this problem without contact support 

    1- upgrade to last 18 version (from 17.5 mr10)

    2-

    1. From the advanced shell:
      • /scripts/av_version_change.sh savi
      • /scripts/av_version_change.sh avira
    2. Then initiate a pattern update from the GUI

    if you want to back again 

    3- downgrade to 17.5 m10 again 

     

    4- you can upgrade to 17.5 march 11 

     

    5 - you also can restore backup to be sure everything is ok 

     

     

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