antivirus service stopped

Hi,

Perhaps see this article. https://community.sophos.com/kb/en-us/135351

what about this 

Manual fix for devices that are already affected is available from Support

can you tell me about this fix

thank you

There is a Fix for Support, which involves the database for V17.5 and below. 

V18 has a Script already installed, which can be run. 

The KBA reflects this script. 

Hello Lucar Toni,

in my case, the first execution of the script (and two clicks on the Update pattern now) fixed only Sophos antivirus. Then I had to run the script again and double-click Update pattern now and then downloaded the correct updates for Avira antivirus too.

Regards

alda

Hello Lucar Toni,

in my case, the first execution of the script (and two clicks on the Update pattern now) fixed only Sophos antivirus. Then I had to run the script again and double-click Update pattern now and then downloaded the correct updates for Avira antivirus too.

Regards

alda

this is for v18 

or for all ?

As i mentioned: Only V18 has the Script. V17 has to contact the Sophos Support to get a quick fix. 

thank you 

i will upgrade to v18 today