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XG 17.5 MR10 breaks Antivirus (need Help)

Hi,

i had a fine working XG with 17.5.9 MR9.

Today i upgraded to MR10 and after the reboot Antivirus stopped.

I manual uploaded the lastest patterns, but the Antivius is not running.

tail avd.log shows me

/bin/avd: error while loading shared libraries: libssp.so.0: cannot open shared object file: No such file or directory
/bin/avd: error while loading shared libraries: libssp.so.0: cannot open shared object file: No such file or directory
..

A manual updates with the file sfos_patterns_update.tar gives me this error

2020-04-04 06:36:32 PM: invalid tar file (u2d meta not found) install

i followed this link
https://community.sophos.com/products/xg-firewall/f/initial-setup/117113/sophos-av-pattern-failed-to-update-in-sophos-xg-firewall

But this is not working with MR10.

 

Will a upgrade to the new release MR11 help?

Can anyone provide some help today?

Or should i go back to MR9?



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Parents
  • the best way to solve this problem without contact support 

    1- upgrade to last 18 version (from 17.5 mr10)

    2-

    1. From the advanced shell:
      • /scripts/av_version_change.sh savi
      • /scripts/av_version_change.sh avira
    2. Then initiate a pattern update from the GUI

    if you want to back again 

    3- downgrade to 17.5 m10 again 

     

    4- you can upgrade to 17.5 march 11 

     

    5 - you also can restore backup to be sure everything is ok 

     

     

Reply
  • the best way to solve this problem without contact support 

    1- upgrade to last 18 version (from 17.5 mr10)

    2-

    1. From the advanced shell:
      • /scripts/av_version_change.sh savi
      • /scripts/av_version_change.sh avira
    2. Then initiate a pattern update from the GUI

    if you want to back again 

    3- downgrade to 17.5 m10 again 

     

    4- you can upgrade to 17.5 march 11 

     

    5 - you also can restore backup to be sure everything is ok 

     

     

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