Luminar 4 updates blocked

What version of XG are you working on?
How is your HTTPS scanning configurated?

For v17:
When adding an exception did you allso tik "Policy checks" ?
And possibly the "Malware and content scanning box" 

For v18:
If you also use the SSL/TLS acanning options, have you tried adding  "skylum.com" to Web -> URL-groups -> Local TLS exclusion list?
This worked for me.

Grtz, Peter-Paul

Thanks for the reply Peter-Paul,

I'm running v18 and I don't use SSL/TLS scanning.  I have all the boxes checked in the exemptions.  I tried adding the skylum site to the SSL/TLS exemptions, but it didn't make a difference.

Can you share some screenshots of what you have done?

And perhaps share some logfile data?

Grtz, Peter-Paul

Hi Peter-Paul,

Here are my configs for exemptions:

Intrusion Prevention Exemption:

TLS Exemption:

Web Exemption:

Thank you. I'm not sure about the IPS exception, would probably try without this setting.

Since you're not using the TLS/SSL DPI engine, the TLS exception is doing nothing for you.

Concerning the HTTPS scan exception: please try this (Regex): 
^([A-Za-z0-9.-]*\.)?skylum\.com\.?/

Grtz, Peter-Paul

Thanks Peter-Paul,

That worked, I should have tried using Regex.  I have other site not in Regex format that work in the exemptions.

Thanks again.

Well this has stopped working.  When I checked for updates today, it timed out giving me an error.  The only way I solved it was to add an IPv6 rule to allow all LAN to WAN traffic without filtering.  Only then would Luminar check for updates and let me know that I was up-to-date.  The same is true to install Emby Theatre.

Do the Web Exemptions not apply to IPv6?

Well this has stopped working.  When I checked for updates today, it timed out giving me an error.  The only way I solved it was to add an IPv6 rule to allow all LAN to WAN traffic without filtering.  Only then would Luminar check for updates and let me know that I was up-to-date.  The same is true to install Emby Theatre.

Do the Web Exemptions not apply to IPv6?