Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 28 subscribers
  • Views 5617 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem with Sophos Connect in macOS Catalina

FrancescoScattolini

Whenever I open Sophos Connect from my Mac with Catalina 10.15.3, it shows Service unavailable, Please ensure the VPN service is Running.

I've tried to reinstall Sophos connect both putting the .app in the Bin and using uninstaller.sh file in /Library/Sophos Connect. Neither worked.

I also can't generate the technical support report and see the version of the app as shown in the image.

Sophos Connect is perfectly working on another machine with macOS 10.13.6

Am I the only one?

 



This thread was automatically locked due to age.
Parents
  • 0

    I am have the same issue with a client on a MAC. They are using the Sophos Connect client that is compatible with Catalina, but after install it immediately tries to connect and you are unable to import a connection. I tried the terminal way to uninstall it and it just states that command cannot be found. Unlike the person above though I am unable to use it on any account on this MAC, the same action occurs no matter who is signed in. 

Reply
  • 0

    I am have the same issue with a client on a MAC. They are using the Sophos Connect client that is compatible with Catalina, but after install it immediately tries to connect and you are unable to import a connection. I tried the terminal way to uninstall it and it just states that command cannot be found. Unlike the person above though I am unable to use it on any account on this MAC, the same action occurs no matter who is signed in. 

Children
No Data