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Cannot access sites that require login credentials, except via a VPN tunnel

RudyT

I am not a networking expert and have been using Sophos XG Home (v17) as my internet/WAN router for the past 3 months. I have not knowingly changed the configuration; however, from 2-3 weeks ago I can no longer directly access certain sites that require login credentials. The browser just times out and says the sites is not available. If I use a VPN tunnel (Express VPN) on my MacBook, then I can access these sites. Examples include 1password.com and sync.com. These sites do not appear to be blocked by any web policies.

What steps should I take to troubleshoot and resolve this issue?



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    Keyur,  

     

    Thank you both for the responses and apologies for the lengthy delay in getting back to you.

     

    I followed Keyur's guidance and the log shows the firewall allowing all traffic when I try to access sync.com or 1password.com/signin

     

    lferrara - can you clarify what exactly you want me to copy? If I use a drop-packet-capture (filtered by my src IP and TCP) for a few seconds and access sync.com I end up with about 8 pages of capture. I don't see an export option. Any guidance would be greatly appreciated.

     

              

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  • 0

    Keyur,  

     

    Thank you both for the responses and apologies for the lengthy delay in getting back to you.

     

    I followed Keyur's guidance and the log shows the firewall allowing all traffic when I try to access sync.com or 1password.com/signin

     

    lferrara - can you clarify what exactly you want me to copy? If I use a drop-packet-capture (filtered by my src IP and TCP) for a few seconds and access sync.com I end up with about 8 pages of capture. I don't see an export option. Any guidance would be greatly appreciated.

     

              

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