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Cannot access sites that require login credentials, except via a VPN tunnel

RudyT

I am not a networking expert and have been using Sophos XG Home (v17) as my internet/WAN router for the past 3 months. I have not knowingly changed the configuration; however, from 2-3 weeks ago I can no longer directly access certain sites that require login credentials. The browser just times out and says the sites is not available. If I use a VPN tunnel (Express VPN) on my MacBook, then I can access these sites. Examples include 1password.com and sync.com. These sites do not appear to be blocked by any web policies.

What steps should I take to troubleshoot and resolve this issue?



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    Hi  

    Please create a source IP based firewall rule and do not apply any filtering or scanning on the rule and verify the status of the web site.

    Please go to Web >> General Settings >> Malware and content scanning >> Advanced settings >> Disable pharming protection to check

    Please go to Web >> General Settings >> HTTPS decryption and scanning >> Untick >> Block invalid certificates and verify

    Please check the log viewer by applying all the filtering scanning on the test rule same as an actual rule and sort Web logs for the IP, please stop other apps and web sites to narrow down the issue

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  • 0

    Hi  

    Please create a source IP based firewall rule and do not apply any filtering or scanning on the rule and verify the status of the web site.

    Please go to Web >> General Settings >> Malware and content scanning >> Advanced settings >> Disable pharming protection to check

    Please go to Web >> General Settings >> HTTPS decryption and scanning >> Untick >> Block invalid certificates and verify

    Please check the log viewer by applying all the filtering scanning on the test rule same as an actual rule and sort Web logs for the IP, please stop other apps and web sites to narrow down the issue

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