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Sophos Transparent Authenication Suite 2.5.1.0 STA service wont start

neckbeard

I have installed Sophos Transparent Authenication Suite 2.5.1.0
Where i have followed the guide online on how to configure - https://community.sophos.com/kb/en-us/133531
We have 3 sites with 3 x Sophos XG. 1 site is already running fine with STA.
The other 2 sites (with their own DCs) cannot start the service. User is a domain admin and has logon as local service right


The error i get in the event log is
Faulting application name: stas.exe, version: 2.5.1.0, time stamp: 0x5ddc0897
Faulting module name: stas.exe, version: 2.5.1.0, time stamp: 0x5ddc0897
Exception code: 0xc0000005
Fault offset: 0x00007532
Faulting process id: 0x18cc
Faulting application start time: 0x01d5d231e88fa7b9
Faulting application path: C:\Program Files (x86)\Sophos\Sophos Transparent Authentication Suite\stas.exe
Faulting module path: C:\Program Files (x86)\Sophos\Sophos Transparent Authentication Suite\stas.exe
Report Id: 2645431d-3e25-11ea-8113-000c2911f4e3
Faulting package full name:
Faulting package-relative application ID:

 

I've already logged a case with Sophos - which has been unhelpful thus far.

Any ideas anyone? Thanks in advance



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  • 0

    I had this issue on one of my DCs a while ago.

    I ended up removing STAS and checked it removed the STAS service also.

     

    Then rebooted and reinstalled STAS and was careful to use a user I created to run the service and STAS.

    So domain\STAS (I created STAS as a domain admin)

     

    Then saved it - service started - then went in and configured all the settings.

    The reboot between install and removal kind of fixed it.

  • 0 in reply to M8ey

    I did the same. Full removal > reboot > reinstall > failed to start service.

    Thanks anyway M8ey

  • 0 in reply to neckbeard

    neckbeard said:
    Full removal > reboot > reinstall > failed to start service

    Bummer - hate it when stuff just wont go.

     

    Another thing (reaching now) is to uninstall then delete all registry keys under HKLM\SOFTWARE\Wow6432Node\Sophos

    Reboot and go again - might be a corrupt registry key remaining after uninstall.

    Maybe try creating AD user called "STAS" or similar and giving it User Rights to logon as a Service and then set that Service to run as the new user.  See below guide about half way down.

     

    https://community.sophos.com/kb/en-us/133531

     

    Sorry I cant really help - just pointing out stuff you may have tried already :-)

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  • 0 in reply to neckbeard

    neckbeard said:
    Full removal > reboot > reinstall > failed to start service

    Bummer - hate it when stuff just wont go.

     

    Another thing (reaching now) is to uninstall then delete all registry keys under HKLM\SOFTWARE\Wow6432Node\Sophos

    Reboot and go again - might be a corrupt registry key remaining after uninstall.

    Maybe try creating AD user called "STAS" or similar and giving it User Rights to logon as a Service and then set that Service to run as the new user.  See below guide about half way down.

     

    https://community.sophos.com/kb/en-us/133531

     

    Sorry I cant really help - just pointing out stuff you may have tried already :-)

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