Disney+ on ROKU

Question

Hello everyone, 
 We're having issues accessing Disney+ on ROKU.The Disney+ menu loads but none of the movies. In the log files, we get the typical XG error: 
 For other services, we had to put in web exceptions using matching URLs with URL patterns. It can get messy. Any ideas?

2020-01-13 13:41:38

Invalid Traffic

Denied

0

PortA1

10.4.9.226

52.54.201.142

57563

443

TCP

0

01001

KingChris · Accepted Answer

Hi Nathan Kuhl 
 This is probably because of the way the streaming content is being delivered. 
 I added the below to the Web Exceptions on the XG: 
 
 And in helpfulness here they are in plaintext: 
 ^[A-Za-z0-9.-]*\.disney-plus\.net/ 
 ^[A-Za-z0-9.-]*\.disneyplus\.com/ 
 ^[A-Za-z0-9.-]?\.search-api-disney\.svcs\.dssott\.com/ 
 Adding the above exceptions, I have no problem accessing Disney+ streaming services on any device regardless of brand/model. 
 Thanks!

KingChris · Answer

Hi Nathan Kuhl 
 It appears that you are using 1 of the default IPS policy that are provided in the build. 
 The best way to fix this is to create a custom IPS policy and ensure that you do NOT select this signature ID in your customer IPS policy. 
 Alternatively pinging this IP address shows that it resolves to Akamai which is a CDN. You could create a blank firewall rule with a destination of this network/IP address without any scanning and IPS applied to it. This will resolve the above. 
 Thanks!