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APX AP after RED device

helmut willems

We put a APX AP after a RED device , but is doesn't show up at the XG managment tool.

 

LED is solid green.

 

Can someone point me in the good direction ???



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    Hi  

    APX/APs send the registration request to their default gateway using the Magic IP – 1.2.3.4, on port 2712. The gateway must route traffic from APs sent to 1.2.3.4 to Sophos Firewall.

    You may refer below KBA to get more information on AP/APX troubleshooting:

    https://community.sophos.com/kb/en-us/124397

    Can you please share what is the RED current deployment mode?

    Can you please also confirm packet request on XG CLI , are you getting any packet request on 1.2.3.4 from APX to XG ?

    Command:

    console> tcpdump 'host 1.2.3.4 

    OR to Capture packet on APX MAC address you may use below command:

    # tcpdump -i redsx ether host AA:BB:CC:DD:EE:FF

    Where redsx is the red Interface.  ( reds1, reds2 based on your setup) 

    Please also check the awed.log & wc_remote.log for APX logs entry there or not.

    Sophos XG Firewall: Where to find log files?

    https://community.sophos.com/kb/en-us/123185

    Sophos XG Firewall: Logfile guide:

    https://community.sophos.com/kb/en-us/132211

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  • 0

    Hi  

    APX/APs send the registration request to their default gateway using the Magic IP – 1.2.3.4, on port 2712. The gateway must route traffic from APs sent to 1.2.3.4 to Sophos Firewall.

    You may refer below KBA to get more information on AP/APX troubleshooting:

    https://community.sophos.com/kb/en-us/124397

    Can you please share what is the RED current deployment mode?

    Can you please also confirm packet request on XG CLI , are you getting any packet request on 1.2.3.4 from APX to XG ?

    Command:

    console> tcpdump 'host 1.2.3.4 

    OR to Capture packet on APX MAC address you may use below command:

    # tcpdump -i redsx ether host AA:BB:CC:DD:EE:FF

    Where redsx is the red Interface.  ( reds1, reds2 based on your setup) 

    Please also check the awed.log & wc_remote.log for APX logs entry there or not.

    Sophos XG Firewall: Where to find log files?

    https://community.sophos.com/kb/en-us/123185

    Sophos XG Firewall: Logfile guide:

    https://community.sophos.com/kb/en-us/132211

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