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Problem with users authentication - Heartbeat and Client Authentication

Hi guys,

We have a configuration for authentication in our firewall to sync with heartbeat and some machines use client authenticatiton.

So we have some problems now, all users have problems in navigate and when we share in log viewer the message " problem with authentication" 17702 appears.

You see that before?

Thanks

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0 Keyur over 5 years ago

Hi Luana Farias

It would be great if you could share the screenshot of the error.

Please also refer to the article- https://community.sophos.com/kb/en-us/133190
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0 Luana Farias over 5 years ago in reply to Keyur

The error :
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0 Keyur over 5 years ago in reply to Luana Farias

Hi Luana Farias

Please also refer to the article- https://community.sophos.com/kb/en-us/133190
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0 Luana Farias over 5 years ago in reply to Keyur

Hi, this article doesn't work.
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0 Keyur over 5 years ago in reply to Luana Farias

Hi Luana Farias

Please contact the technical support and open a service request to investigate the issue further. Please PM us the service request number.
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