Remote VPN User issues

Question

I have just set up a Sophos XG125 firewall and I`m having the following issue(s):

My remote VPN users can connect to all local resources except the printer.

Thanks

jprusch · Accepted Answer

Hello Aaron, 
 you have to define the default ON THE PRINTER AS WELL. 
 So if in your setup you have vpn clients coming in with an IP from the 10.x.x.x network-pool, that doesn't matter to the printer at all. If you have an internal LAN, for example, with 192.168.1.x /24 and your Sophos has the 192.168.1.254 /24 in this network and your printer has the 192.168.1.120 /24 as its IP addresss, then you need to add 192.168.1.254 as the default gateway to the printer's network parameters. The printer has to know the "way back to the clients", in this case the Sophos is the gateway that "knows" how to further reach the vpn clients. It's always a two-way communication for TCP/IP to work.

lferrara · Answer

Is the printer configured with the default gateway?

lferrara · Answer

Aaron, if the printer does not have the dg configured, only users in the same network can print

lferrara · Answer

If the printer does not have default gateway configured, traffic from vpn can reach the printer but the printer cannot respond. Check with tcpdump