Sophos Client Connect config file disappears

Question

Hello Sophos Community, 
 I hope you can help, or at least advise what could be the cause so I can focus my efforts to resolve... 
 
 Background: 
 I'm using Client Connect for the end points, connecting from client to Sophos XG. Client Connect uses a configuration file to point to Sophos XG, which is tested, and works if deployed whilst the agent is open and the configuration file is linked (browsed and opened). 
 As I've 250+ deployments, I'm using GPO (as per KB 133555) to deploy the configuration file to C:\Program Files (x86)\Sophos\Connect\Import 
 
 Now here comes the issues / weirdness: 
 The file deploys, but within seconds disappears. ~Actually any file I copy or create (New > Text Document) within this location disappears. A folder I've since learned stays, and files in that folder remain. 
 The parent allows for files to be added and remain as well. 
 
 Antivirus is in play, however there isn't anything suggesting that this is removing the file(s) from this location. 
 
 Any help greatly appreciated.

Keyur · Accepted Answer

Hi Kristopher Rout The issue required further investigation, I would request you to contact technical support and open a service request . Please PM us the service request number.

rmk_2018 · Answer

Hello Kristopher, 
 
 The behavior is correct and intentional. We want the admin to be able to push connection file via GPO to that folder. As soon as the client reads in that file and creates a connection it is no longer required and hence SC deletes it from that folder. This is so no one gets access to that file. 
 
 Regards, Ramesh