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Synchronization with server failed

Soufiane Bouha over 6 years ago

Hello everyone.

I need help please, how can i fix this issue. i tried to fix it but without success.

Best regards.

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0 Keyur over 6 years ago

Hi Soufiane Bouha

Please make sure you have an active Internet connection on the Sophos XG firewall to sync the licenses.

Please login to Advance shell and share the output of the command: tail -f /log/licensing.log

Please take SSH access to the firewall >> 5. Device Management >> 3. Advanced Shell

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Keyur over 6 years ago

Hi Soufiane Bouha

Please make sure you have an active Internet connection on the Sophos XG firewall to sync the licenses.

Please login to Advance shell and share the output of the command: tail -f /log/licensing.log

Please take SSH access to the firewall >> 5. Device Management >> 3. Advanced Shell

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Cancel
Vote Up 0 Vote Down

Cancel

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