Remote VPN

There is a KBA for this: https://community.sophos.com/kb/en-us/122769

There is a KBA for this: https://community.sophos.com/kb/en-us/122769

This was the exact article that I used but yet I can not access remotely; the user portal was not working.

I do not know if the problems are from the firewall rules positions because captive portal is not working as well